Frequently Asked Questions

Using Chess.com(7) Can I have multiple accounts? How do I insert a game, puzzle, or diagram into an article, blog, or forum post? Please help me learn the rules of chess - I want to learn how to play!	Member Account(12) I forgot my password. Can you help me remember? How do I close / delete my account? I just registered. Where is my activation email?
Online Chess Rules(34) I'm trying to play chess but I can't see the board! What are the rules for playing? How does Turn-based Chess work?	Live Chess(33) How do ratings work? My opponent made an illegal move!? How do I claim a draw ?
Playing VS the Computer(3) I can't see the board when trying to play against the computer!? Hey, the computer made an illegal move! What is PGN & FEN?	Technical Support(13) I'm trying to play chess but I can't see the board! I can't see the board when trying to play against the computer!? I changed my avatar/image and it did not update!?
Tactics Trainer(10) What is the Tactics Trainer for? How do I use the Tactics Trainer interface? How does time affect my tactics rating?	Vote Chess(10) What is Vote Chess? How do I play Vote Chess? Can I use computers or outside help in my Vote Chess game?
Chess Mentor(9) How does Chess Mentor work? How can I start my Chess Mentor training? How can I see my Chess Mentor performance?	Premium Membership Payment(15) What is the difference between Gold vs. Platinum vs. Diamond memberships? Can I order a membership for a friend? Can I pay for my membership through PayPal?
Tournaments(10) How are Online Tournaments organized? How does a Round-Robin Knock-Out tournament work? How many winners are there for a single tournament?	Chess Openings & Explorer(6) What is the Game Explorer? How do I use the Game Explorer? What are chess openings?
iPhone App(3) The iPhone app crashed! How do I fix that? How do I turn off sound? Can I help beta test new versions of the iOS app?	Chess960(4) What is Chess960? How do I create a Chess960 game? How do I castle in a Chess960 game?
Coaching(2) How do I use the Live Analysis Board? Can I use Chess.com to find (or offer) online coaching?	Mobile App(3) Installing the Mobile App Can I help beta test new versions of the iOS app? Why Doesn't the App Work on my Blackberry?
General Questions(20) What is Chess.com? Who owns Chess.com? Who runs the site? Why should I become a member of Chess.com? Does it cost anything?

Fair Play Policy

Chess.com encourages players to be kind and show good sportsmanship. Our Fair Play policy expects that players will not... * intentionally disconnect during games * stall to make opponents wait unnecessarily *...

Can I use Chess.com to find (or offer) online coaching?

Yes! If you are looking for a chess coach, you can browse & find one on our Coach Directory! We have coaches who offer instruction to all skill levels. Many offer online coaching right here - using the Analysis Board...

How do I use the new Live Chess interface?

ON 2011.04.19 LIVE CHESS GOT A BRAND NEW LOOK! WHAT ARE THE BENEFITS? * More user friendly * Same overall interface for Simple and Premium versions * After a game, you can create a new challenge of the same...

How do Live Tournaments work? Where can I join one?

WANT TO KNOW HOW GOOD YOU _REALLY_ ARE? Sign up for a LIVE CHESS TOURNAMENT and find out today! CLICK HERE TO PLAY LIVE CHESS! New tournaments start EVERY 15 MINUTES, around the clock, and offer a choice of 6 dif...

Installing the Mobile App

The Chess.com mobile app works well on a broad range of mobile phones (provided they support Java and can connect to the Internet), but some models are problematic, and some users get errors using the normal link t...

How Do I Take a Screenshot?

WHAT IS A SCREENSHOT AND WHY IS IT USEFUL? A screenshot is a way of taking a snapshot, or picture, of your computer screen. Screenshots can be very helpful when you need to share something that would be difficult ...

Why can't I see all of my games history

All games are saved in your games archive. We do not delete any games. Basic member can only view the most recent 30 days of their games history. Premium [1]members can view all of their games archive If you ...

Can I help beta test new versions of the iOS app?

If/when we have a Test Build available, YOU CERTAINLY CAN - and we really appreciate the help! We release new versions of the app every few months, and would love to have more iPhone and iPad users to beta-test each v...

Why Doesn't the App Work on my Blackberry?

Unfortunately we don't support Blackberry anymore. We have also now withdrawn the app from AppWorld You will need to install our regular mobile app. The Chess.com mobile app works well on a broad range of mob...

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