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In order to better serve you with quick responses, we ask that you please follow these guidelines:

  • #1 Search the FAQs - 95% of questions can be more quickly answered by our huge library of FAQs. Type your question into the search box to the right! ------>

  • #2 Try Asking in the Help & Support Forums - Tens of thousands of members on Chess.com can help you out. Also, your question has probably already been asked! Before contacting support, please click here to get help in the forums!

  • #3 Submit to the Right Department - Make sure that you are sending your request to the right department. Sending a message to the wrong department will delay your response.

  • #4 Include As Much Info as Possible! - Please be very very very clear and specific about how we can help you. The more info you provide, the faster we can help you.

  • #5 Be Nice :) - We're here to help you. Treating us nicely makes us want to help you. If you are mean to us, that doesn't help anyone. Thanks!

If you are unable to find an answer to your concern, and it is a genuine important issue, please submit one ticket to the correct department below and we will respond as soon as possible!


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Contacting the wrong department may cause your request to be delayed or lost!


  
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