Common Issues
- I'm getting error code RG45, what should I do?
- What is a server shutdown? When do they happen?
- I can't see the board! What should I do?
- I'm having technical problems! What should I do?
- Why is my profile picture upside down or sideways?
- What is Lag Forgiveness? (Why did the clocks suddenly change?)
- I am having trouble logging out of Chess.com. How can I fix this?
- Clearing your Chrome Browser Cache
- Why aren't I getting email alerts?
- Clearing your Firefox Browser Cache
- Why doesn't my avatar show in Live Chess?
- Clearing your Internet Explorer Browser Cache
- How do I clear my Edge browser cache?