Common Issues
- I'm getting error code RG45, what should I do?
- Why is my profile picture upside down or sideways?
- What is a server shutdown? When do they happen?
- I can't see the board! What should I do?
- What is Lag Forgiveness? (Why did the clocks suddenly change?)
- I'm having technical problems! What should I do?
- Clearing your Chrome Browser Cache
- What does "the challenge page was accidentally cached" mean? How do I fix it?
- Why aren't I getting email alerts?
- Clearing your Firefox Browser Cache
- Why doesn't my avatar show in Live Chess?
- How do I clear my Edge browser cache?
- Clearing your Internet Explorer Browser Cache
- It says 'game abandoned' but I still had time on my clock! What's going on?
- How do I update my browser?
- Illegal pawn capture glitch
- I can't click on the board, help!