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Common Issues

  • Why doesn't my avatar show ?
  • What is a server restart? When do they happen?
  • I'm having technical problems! What should I do?
  • I can't click on the board, help!
  • Illegal pawn capture glitch
  • Clearing your Firefox Browser Cache
  • Clearing your Chrome Browser Cache
  • It says 'game abandoned' but I still had time on my clock! What's going on?
  • What does "the challenge page was accidentally cached" mean? How do I fix it?
  • How do I update my browser?
  • Clearing your Internet Explorer Browser Cache
  • Why is my profile picture upside down or sideways?
  • How do I clear my Edge browser cache?
  • What is Lag Forgiveness? (Why did the clocks suddenly change?)
  • I'm getting error code RG45, what should I do?
  • I can't see the board! What should I do?
  • Why aren't I getting email alerts?

Categories

  • Connection Issues
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  • Make a Suggestion
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