Chess.com is a friendly community. The following behavior is prohibited and can result in your being kicked or banned:
There is a room for Help & Support questions. While this is mainly for live chess based queries the moderators may be able to assist with other site related queries.
Please note though that once you have had your query answered the room is not for general chatter as this prevents and hinders the assigned moderators from helping others with questions. (Once your question has been answered, please leave the help room)