Timeouts occur when you lose an Online Chess game by running out of time.
Members who have timed out in more than 10% of their online games over the last 90 days are barred from joining tournaments. (We do not want users joining if they are likely to abandon their games and prolong the event for nothing.)
To lower a timeout percentage, the member should complete more games, decreasing the percentage. Again, we only look at the last 90 days, so it's not forever - unless the member is truly a habitual timer-outer. :)
keywords: tournaments timeout timeouts time-out time-outs time can't join disallowed barred prevented joining