My Internet connection is fine - why am I getting disconnects?

Unfortunately, having an excellent Internet connection doesn't mean you won't see an occasional disconnect.

There are a number of things that could result in disconnection from the chess server:

  • Not having cleared cookies & history in a long time
  • Downloads or uploads (even sending email) in the background
  • Instant messenger clients
  • Memory-resident anti-virus software
  • Other browser tabs with streaming content
  • Browser add-ons
  • Using a USB wifi key

Here are some things you can do to minimize the risk of disconnects while you play:

1. Use a trustworthy browser: Chrome or Firefox - not Internet Explorer

2. Limit your use of messaging clients, media players, YouTube (etc.), sending/receiving emails, multiple tabs or anything else that may consume a lot of memory

3. Do maintenance chores regularly, clearing cookies, history, temporary internet files ("cache")

4. Suspend or terminate any memory-resident software that may perform memory-intensive background operations
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