How Do I Take a Screenshot? (Mac OS X)

To take a screenshot on a Mac computer, please see this article. 
What is a Screenshot and Why is it Useful? 

A screenshot is a way of taking a snapshot, or picture, of your computer screen. Something that you see on your computer we may not be able to see on ours, so if you can grab a screenshot it will allow us to better understand what the problem is when troubleshooting. 


Take a screenshot of your whole screen: 

  1. Press Command (⌘)-Shift-3.
  2. Find the screenshot as a .png file on your desktop. Attach this file as you would a regular picture to an email. 



 

There are other downloadable programs available for use on both the Mac and PC to quickly capture and share a picture of your screen. These are helpful programs that allows you to capture your whole screen or just a part of it.  They give you the screenshot URL for easy inclusion into support ticket:

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