Account

I forgot my password. Can you help me remember?

If you can remember the email address you used when you registered... you're in luck! Just click here to enter your email address again, and we'll send you a reminder! forgot, forget, password, forgotten, remember, reminder, login, signin keywords: forgotten, password, account, login, rem...

Can I share computers with another member?

Yes! Family, siblings, friends etc are all allowed to play here from the same computer (and ip address) as long as the following two simple rules are followed; 1. Each person playing here 'Must' have and use their own account (no account sharing) 2. All games played between people logging in fro...

How do I close / delete my account?

We're very sorry that you wish to leave Chess.com. However, if you would like to close your account entirely, please click here. (Please note that this link will assist you to completely terminate your account; it is not for just cancelling premium memberships.) keywords: account, close, terminat...

I just registered. Where is my activation email?

First, we appreciate your enthusiasm! Unless something VERY strange has happened, we have already sent an activation link to the email address you submitted with registration. If you have not yet received it, please follow these steps: Wait 20 Minutes - Email can take a while to move through...

How can I change my username?

If you would like to change your username but keep your current account Hover your cursor over your avatar in the left navigation menu and select Settings from the drop down menu that appears. Click where it shows Profile. From there you will see an option to change your own username. Plea...

I had a bad start on Chess.com. Can I close my account and start a new one?

Playing badly does not mean you should close your account and start over - after all, your online chess career is bound to have the occasional slump. Just stay positive, keep playing, and your rating will match your playing strength over time! keywords: close account closure start over fresh

I am having trouble logging out of Chess.com. How can I fix this?

There is a bug in Firefox 3 that might prevent you from logging out. To fix this problem, go to the "Tools" menu, then "Clear Private Data" and check the box for "Cookies". Once you have done this, you should be able to log out of Chess.com normally. keywords: firefox browser logout log out sign ...

How do I change my email address?

To change the email address associated with your account, simply complete this form: https://www.chess.com/settings/change-email When you submit the form, an activation email will be sent to your newly configured address. To complete the process, you must use the link in that email to activate yo...

How do I change my password?

You may change your password whenever you like. From the navigation menu, hover over your avatar to reveal a drop down menu. From that menu, select Settings. On your settings page, click on Password. From there, you will be able to change your password using your previous password. If you are us...

Can I have multiple accounts?

No, not only do we not allow the use of multiple accounts; we also consider it a form of cheating. Please restrict yourself to a single Chess.com account, and avoid all suspicion! Also, if it's just a new username you are after, please see here. keywords: cheat cheating multiple accounts more o...