Technical Support

My chess homepage keeps blinking / refreshing without stopping! Help!

This is a really odd bug that we have not been able to fix for two reasons: We can't reproduce the conditions that cause it It is extremely rare Can you provide ANY more information about what occurred right before the first time this happened? Did you move? Did you resign? Did you abort? H...

Why did the clock times suddenly change? The clocks seem broken!

Don't worry - the clocks are not broken. This jumping is caused either by Internet lag, or because of bonus time. Here is how lag works on chess.com: You make a move, the move gets sent to our server, & then your opponent's computer. We adjust the clocks dynamically so that neither player is "ch...

I'm having technical problems! What should I do?

We're sorry you're having difficulties with Live Chess. Here are a couple of tricks that solve people's problems in many cases: Do a hard refresh. On a PC you can do this by pressing Ctrl + F5. On a Mac, use Command + R. If that doesn't work, try clearing your browser cache. (The method for...

I'm not getting any email alerts

The site needs to recognize that you are genuinely logged off before it will start emailing you. When you leave Chess.com, try explicitly hitting "X" (main site) or "Logout" (Live Chess) at the upper-right-hand corner of any page. Also, make sure that you have added "@chess.com" to your allowed se...

Why doesn't my avatar show in Live Chess?

Once you have uploaded a new avatar, and pressed F5 (refresh) to check that it looks right on your profile, you may still need to be patient.. It can take up to 24 hours before a new avatar shows by your username in Live Chess. keywords: avatar, Live chess

My Internet connection is fine - why am I getting disconnects?

Unfortunately, having an excellent Internet connection doesn't mean you won't see an occasional disconnect. There are a number of things that could result in disconnection from the chess server: Not having cleared cookies & history in a long time Downloads or uploads (even sending email)...

How Do I Take a Screenshot? (Windows)

To take a screenshot on a Windows computer, please see this article. What is a Screenshot and Why is it Useful? A screenshot is a way of taking a snapshot, or picture, of your computer screen. Something that you see on your computer we may not be able to see on ours, so if you can grab a screensh...

I'm having problems on the website. What should I do?

Sorry you're having trouble! Start by reviewing our technical support FAQs to see if one of those addresses your issue. Failing that, please visit our Help & Support Forums! There are lots of friendly staff and experienced users who are always around to help. If you still can't find the answ...

Why can't some users post comments on my blog?

Some blogs might not allow people with Internet Explorer to post comments because of certain tools in their sidebar. A possible solution for this would be for the user to switch to a different web browser such as Mozilla FireFox, which should work fine with all blogs. Also if you have a member blo...

I changed my avatar/image and it did not update!?

The problem is likely caused because your browser is caching the old image. Try doing a hard refresh on your Chess.com homepage and you should see the update: Control + F5 (PC) Command + R (Mac) If this does not work, try closing out the browser and re-opening it and/or logging out of yo...