I can't log in to Chess.com
Most login issues can be resolved once you identify what's causing the problem. Find the situation that best matches yours below and follow the linked article for detailed troubleshooting steps.
I forgot my password
I forgot my password
If you remember the email address or username associated with your account, you can request a password reset from the login page.
Check out this article for more information on how to change your password: I forgot my password. Can you help me remember?
I'm getting an 'Invalid password' error
I'm getting an 'Invalid password' error
An 'Invalid password' error usually means the password entered doesn't match the one currently associated with your account. Try resetting your password from the login page, and remember to check your spam or junk folder if the reset email doesn't arrive.
Check out this article for more information on how to change your password: I forgot my password. Can you help me remember?
My account was closed
My account was closed
If you closed your own account, you may be able to reopen it from the login page.
If your account was closed by Chess.com for a Fair Play or Community Policy violation, check the email associated with your account for information about the closure and any available next steps.
You can check any of these articles to find steps on how to proceed if your account has bbeen closed:
Deleting an account is different from closing one. Once an account has been permanently deleted after the deletion period, it can't be restored. See: How do I delete my Chess.com account?
I'm seeing an error code, such as RG45 or RP13
I'm seeing an error code, such as RG45 or RP13
Error codes like RG45 and RP13 usually indicate a restriction affecting your account or IP address. If you contact Support, include the IP address you're connecting from along with the usernames of any previous Chess.com accounts you've used.
Check out this article if you are getting any of these errors: I'm getting error code RG45. What should I do?
I'm getting an 'Invalid login token detected' error on Android
I'm getting an 'Invalid login token detected' error on Android
This error can occur after updating the Android app if your saved login session is no longer valid. In most cases, closing and reopening the app resolves the issue.
Check out this article if you are getting this error on Android: What does "Invalid login token detected" mean?
The Chess.com app won't open, crashes, or won't sync
The Chess.com app won't open, crashes, or won't sync
Many app-related issues (including login problems, crashes, and syncing issues) can be resolved by updating your device, clearing the app's cache or storage, or reinstalling the app.
Check out this article if you are having issues with the app: I'm having issues with my mobile app. What can I do?
I'm locked out because of Extra Security or a suspicious login attempt
I'm locked out because of Extra Security or a suspicious login attempt
If Chess.com detects a login from an unfamiliar device or location, you may be asked to complete an additional verification step before accessing your account.
If you believe your account has been compromiseed, check out this article to learn how to recover it: My account was hacked. How do I recover it?
I can't remember the email address or username associated with my account
I can't remember the email address or username associated with my account
If you remember either your username or email address, try resetting your password first. If you don't remember either, contact Support and they'll help you identify the correct account.
Check out this article for more information on how to change your password: I forgot my password. Can you help me remember?
Still can't log in?
If none of the situations above match your issue, or you're still unable to access your account after following the recommended steps, please contact Chess.com Support for further assistance.