Why isn't my Apple or Google membership active?

My membership isn't active yet. What should I do?

If you purchased a Chess.com membership through the Apple App Store or Google Play and it isn't showing on your account, don't worry. In many cases, the purchase is active but hasn't yet been linked to the correct Chess.com account.

If you've purchased a membership but your account still shows a Basic membership, first check the following:

Make sure you're signed in to the correct Chess.com account.
Confirm that your Chess.com subscription is active in the Apple App Store or Google Play.
Verify that you're using the same Apple ID or Google account you used to purchase the subscription.
If you have more than one Chess.com account, check whether the membership was applied to a different account.

If your subscription is active in the app store but your account still shows a Basic membership, please contact our Support Team for assistance.

The price I was charged doesn't match what I expected

If the amount charged doesn't match what you expected, check the following:

Confirm that you purchased the membership you intended. For example, if you meant to purchase a Gold monthly membership but accidentally selected a Diamond yearly membership, the price will be different.
Check whether local taxes or currency conversion affected the final amount.

If you've reviewed your purchase details and still believe the amount charged is incorrect, please contact our Support Team so we can investigate further.

If you were charged twice through the Apple App Store, please contact Apple Support for assistance.

FAQs

Why does Apple or Google show my subscription as active, but Chess.com still says I have a Basic membership?

This usually means the subscription isn't connected to the Chess.com account you're currently using.

Make sure you're signed in to the correct Chess.com account and that you're using the same Apple ID or Google account that was used to purchase the subscription.

If your membership still isn't active, contact Support and include your username and purchase receipt.

Could my membership have been applied to a different account?

Yes. This can happen if you have multiple Chess.com accounts or purchased the subscription while signed in to a different account.

If you're unsure, include any usernames or email addresses that may be associated with your accounts when contacting Support.

Can Chess.com help with a Google Play purchase?

Yes. If you're experiencing an issue with a Google Play purchase, contact Support and include your GPA transaction ID to help us locate the purchase.

Related article: How do I find my Google Play transaction ID?

Where can I find my Apple Order ID?

Open the App Store, tap your profile picture, select Purchase History, and locate your Chess.com purchase.

You can also search your email for the receipt Apple sent when the purchase was completed.

Related article: How do I find my Apple Order ID?

Why was I charged after my free trial ended?

If you don't cancel a free trial before it expires, it automatically converts to a paid subscription.

If you subscribed through Apple or Google, you can review the renewal details in the app store where you started the trial.

For Apple purchases, contact Apple regarding refunds. For Google Play purchases, contact Chess.com Support.

Why doesn't the sale price match what I saw on Chess.com?

Prices shown in the Apple App Store and Google Play are managed by Apple and Google and may differ from prices shown on Chess.com.

Always review the price displayed in the app store before confirming your purchase.

If you believe you were charged incorrectly, contact Support and include your purchase receipt.

I canceled my subscription. Why do I still have Premium?

Canceling your subscription prevents future renewals. Your Premium benefits remain active until the end of your current billing period.

Related article: How can I cancel my membership?