# Chess.com Help Center

> Hey {{custom\_data.Username}}! How can we help?

## Learn

- [How do I castle on Chess.com?](https://support.chess.com/en/articles/8557430-how-do-i-castle-on-chess-com.md): Learn why castling is crucial for king safety and the conditions required to make this special move in chess.
- [What is 'En Passant'? It’s not an illegal pawn move!](https://support.chess.com/en/articles/8557558-what-is-en-passant-it-s-not-an-illegal-pawn-move.md): Learn about the special pawn move that many new players mistake for a bug or illegal move!
- [What is stalemate?](https://support.chess.com/en/articles/8557490-what-is-stalemate.md): Wondering why your game ended in Stalemate? Learn what causes it and how to use it to your advantage!
- [What does ‘insufficient mating material’ mean?](https://support.chess.com/en/articles/8705277-what-does-insufficient-mating-material-mean.md)
- [I got a draw by repetition. How did that happen?](https://support.chess.com/en/articles/8573042-i-got-a-draw-by-repetition-how-did-that-happen.md)
- [How do draws work?](https://support.chess.com/en/articles/8572743-how-do-draws-work.md): Learn about all the ways a chess game can end in a draw on Chess.com, including stalemate, repetition, and the 50-move rule.
- [Checkmate with a pinned piece? What's going on?](https://support.chess.com/en/articles/8609851-checkmate-with-a-pinned-piece-what-s-going-on.md): Learn to identify checkmates and recognize tricky situations, like pinned pieces, to know when the game is truly over.
- [What are PGN & FEN?](https://support.chess.com/en/articles/8598397-what-are-pgn-fen.md): Learn what PGN and FEN are and how to get them from any game on Chess.com.
- [What does "ECO" mean?](https://support.chess.com/en/articles/8648827-what-does-eco-mean.md): Learn what ECO codes are, how the Encyclopedia of Chess Openings classifies chess openings, and where to browse them on Chess.com.
- [What do the numbers and letters like 'Nc3' mean?](https://support.chess.com/en/articles/8572817-what-do-the-numbers-and-letters-like-nc3-mean.md)
- [What is the number next to my name? What does it mean?](https://support.chess.com/en/articles/8614256-what-is-the-number-next-to-my-name-what-does-it-mean.md)
- [How can I turn my pawn into a queen?](https://support.chess.com/en/articles/8588160-how-can-i-turn-my-pawn-into-a-queen.md)
- [Can I take back a bad move?](https://support.chess.com/en/articles/8594400-can-i-take-back-a-bad-move.md): Learn how to allow takebacks in Daily Chess games on Chess.com and when you can use this feature during your matches.
- [What are chess openings?](https://support.chess.com/en/articles/8708943-what-are-chess-openings.md): Learn where to explore and study chess openings on Chess.com, and find the one that best matches your playing style!
- [Computer evaluation numbers on Chess.com \(like +2.25\)](https://support.chess.com/en/articles/8379354-computer-evaluation-numbers-on-chess-com-like-2-25.md): Find out what the numbers mean when evaluating chess positions.
- [How can I learn the rules of chess?](https://support.chess.com/en/articles/8646860-how-can-i-learn-the-rules-of-chess.md): Learn the basic rules of chess, explore beginner lessons, and discover how regular practice can help you improve your game.
- [Where can I look up chess terminology?](https://support.chess.com/en/articles/8659804-where-can-i-look-up-chess-terminology.md): Learn how to find and explore Chess.com’s glossary of chess terms to easily understand key concepts and definitions.
- [How does Game Review work?](https://support.chess.com/en/articles/8584089-how-does-game-review-work.md): Learn how to navigate the Game Review feature on Chess.com and customize your settings for a more personalized experience!
- [How is Game Rating calculated in Game Review?](https://support.chess.com/en/articles/10773754-how-is-game-rating-calculated-in-game-review.md): Discover why your Game Rating in Game Review differs from your actual rating and how this difference is estimated!
- [How are moves classified? What is a 'blunder' or 'brilliant,' etc.?](https://support.chess.com/en/articles/8572705-how-are-moves-classified-what-is-a-blunder-or-brilliant-etc.md): Learn how Chess.com classifies moves using the new Expected Points Model and how Brilliant and Great Moves are defined.
- [Why did my move classification change in Game Review?](https://support.chess.com/en/articles/11845102-why-did-my-move-classification-change-in-game-review.md): Learn why the game over modal and Game Review might show you different results on Chess.com.
- [How do I use Game Review on the app?](https://support.chess.com/en/articles/10328363-how-do-i-use-game-review-on-the-app.md): Learn how to navigate the Game Review feature on the Chess.com app and customize your settings for a more personalized experience!
- [How do I use Game Analysis?](https://support.chess.com/en/articles/8583757-how-do-i-use-game-analysis.md): Learn how to analyze your favorite games on Chess.com and make the most of this powerful tool!
- [How is accuracy in Analysis determined?](https://support.chess.com/en/articles/8708970-how-is-accuracy-in-analysis-determined.md): Learn how CAPS2 impacts your accuracy score on Chess.com and understand how the system works.
- [How do I change what kinds of moves are highlighted in Analysis?](https://support.chess.com/en/articles/8648715-how-do-i-change-what-kinds-of-moves-are-highlighted-in-analysis.md): Learn how to customize move strength coloring in Analysis to highlight key moments in a game.
- [How do I save an analysis?](https://support.chess.com/en/articles/8618597-how-do-i-save-an-analysis.md): Learn how to save your self-analysis from a Live or Daily game and add it to a Library collection for easy future review!
- [How do I find my saved analysis?](https://support.chess.com/en/articles/8708966-how-do-i-find-my-saved-analysis.md): Learn how to use the Library on Chess.com to save, organize, view, and delete your game analyses and collections.
- [How do I use the analysis board?](https://support.chess.com/en/articles/8583825-how-do-i-use-the-analysis-board.md): Learn how to use the Chess.com Analysis board to study games, set up positions, run Cloud Analysis, and more!
- [How do I use Game Analysis on the app?](https://support.chess.com/en/articles/10473022-how-do-i-use-game-analysis-on-the-app.md): Learn how to analyze your favorite games on the Chess.com apps and make the most of this powerful tool!
- [What is 'Cloud Analysis' and how do I use it?](https://support.chess.com/en/articles/8646880-what-is-cloud-analysis-and-how-do-i-use-it.md): Learn how to use this feature, exclusive to Diamond members, and take your move analysis to a deeper level!
- [What is analysis depth? What does it mean?](https://support.chess.com/en/articles/8708936-what-is-analysis-depth-what-does-it-mean.md): Curious about analysis depth? Learn what it means, how it affects your positional analysis, and how to adjust it for deeper insights!
- [What is the Game Explorer?](https://support.chess.com/en/articles/8615183-what-is-the-game-explorer.md): Learn how to use the Chess.com Game Explorer to study popular openings, analyze Grandmaster games, and review your own opening performance.
- [How do I use the Game Explorer?](https://support.chess.com/en/articles/8708732-how-do-i-use-the-game-explorer.md): Learn how to navigate and customize the Game Explorer on Chess.com, and understand how to interpret the results to improve your strategy.
- [Does move order matter when looking at a position in Explorer?](https://support.chess.com/en/articles/8709003-does-move-order-matter-when-looking-at-a-position-in-explorer.md): Read about Chess.com’s Explorer tool and how it displays data based on the current position you are viewing.
- [How can I view the tablebase on Chess.com?](https://support.chess.com/en/articles/8708949-how-can-i-view-the-tablebase-on-chess-com.md): Learn how to use the Chess.com tablebase to explore perfect endgame moves when there are seven or fewer pieces on the board.
- [How do the chess engines on Chess.com work?](https://support.chess.com/en/articles/9462780-how-do-the-chess-engines-on-chess-com-work.md): What engines does Chess.com use? What are all the differences between them? Learn all about them here!
- [How do I use Game Collections?](https://support.chess.com/en/articles/13557248-how-do-i-use-game-collections.md): Learn how to create, manage, and share Game Collections on Chess.com to organize your saved games, analysis, and community collections.
- [What are Skills on Chess.com?](https://support.chess.com/en/articles/16243840-what-are-skills-on-chess-com.md): Learn what Skills are on Chess.com, how to earn Skill points in Game Review and Play Coach, and how mastering them helps you improve.
- [How do I play against the Coach?](https://support.chess.com/en/articles/10877257-how-do-i-play-against-the-coach.md): Learn how to use Play Coach on Chess.com to get real-time feedback, practice with guidance, and improve your game move by move!
- [How do I manage the Coach?](https://support.chess.com/en/articles/10812255-how-do-i-manage-the-coach.md): Learn how to pick your favorite Coach and manage how they interact with you on both the Chess.com website and mobile apps!
- [How can I play against the Chess.com bots?](https://support.chess.com/en/articles/8614091-how-can-i-play-against-the-chess-com-bots.md): Learn how to play bot games on Chess.com, customize your settings, and earn crowns without affecting your rating.
- [Can I save my games against the bots?](https://support.chess.com/en/articles/8609271-can-i-save-my-games-against-the-bots.md): Learn how to save or delete your game against Chess.com bots on both the website and mobile apps.
- [How can I reset my bot crowns?](https://support.chess.com/en/articles/8648611-how-can-i-reset-my-bot-crowns.md): Earn crowns by beating Chess.com bots. The harder the game, the more crowns you win. Want a fresh start? Learn how to reset your crowns here.
- [How can I play the computer from a custom position?](https://support.chess.com/en/articles/8572788-how-can-i-play-the-computer-from-a-custom-position.md): Play against the Chess.com computer from a custom position, common opening, or setup you create, on both the website and mobile apps.
- [What computer am I playing against?](https://support.chess.com/en/articles/8648809-what-computer-am-i-playing-against.md)
- [How do Puzzles work on Chess.com?](https://support.chess.com/en/articles/8608686-how-do-puzzles-work-on-chess-com.md): Learn about the different types of puzzles you can solve on Chess.com, how to navigate them, and what to do if a puzzle won't load or seems bugged.
- [How do I manage my Puzzle settings?](https://support.chess.com/en/articles/8705896-how-do-i-manage-my-puzzle-settings.md): Learn how to customize your Puzzle settings on both the Chess.com website and the mobile apps!
- [What are Puzzle points on Chess.com?](https://support.chess.com/en/articles/9681952-what-are-puzzle-points-on-chess-com.md): Discover how to improve your skills with Puzzle points on Chess.com. Learn how the system works and how to level up through the tiers!
- [How do Puzzle ratings work?](https://support.chess.com/en/articles/8602396-how-do-puzzle-ratings-work.md): Learn how Puzzle ratings work on Chess.com, how rating points are awarded, and how Puzzle Difficulty affects your rating changes.
- [How does the Daily Puzzle work?](https://support.chess.com/en/articles/8708990-how-does-the-daily-puzzle-work.md): Discover where to find the Daily Puzzle, view past puzzles you missed, and learn how Streaks work, plus what to do if your streak resets unexpectedly.
- [What is Puzzle Battle on Chess.com?](https://support.chess.com/en/articles/8708930-what-is-puzzle-battle-on-chess-com.md): Learn how Puzzle Battle works and how to earn season points to climb the leaderboard.
- [How can I see my previous puzzles and puzzle rush games?](https://support.chess.com/en/articles/8618477-how-can-i-see-my-previous-puzzles-and-puzzle-rush-games.md)
- [How are the next puzzles chosen for me when I am training?](https://support.chess.com/en/articles/8708983-how-are-the-next-puzzles-chosen-for-me-when-i-am-training.md): Discover how your rating influences the puzzles you receive on Chess.com and learn how to select specific themes to practice.
- [What's the point of doing puzzles?](https://support.chess.com/en/articles/8708998-what-s-the-point-of-doing-puzzles.md): Discover why puzzles are great to help with your chess tactics, a crucial part of mastering the game.
- [Why did the puzzle end where it did? I don't get it...](https://support.chess.com/en/articles/8709001-why-did-the-puzzle-end-where-it-did-i-don-t-get-it.md): Not all puzzles end with a checkmate. Learn the different ways puzzles can end on Chess.com and how to analyze the position further.
- [Where do Chess.com puzzles come from?](https://support.chess.com/en/articles/8709004-where-do-chess-com-puzzles-come-from.md): Discover how Chess.com generates its puzzles, and learn how your own games could contribute to creating new ones!
- [My daily amount of puzzles didn't reset, what's going on?](https://support.chess.com/en/articles/8708995-my-daily-amount-of-puzzles-didn-t-reset-what-s-going-on.md): Read how your time zone setting affects when your daily amount of puzzles on Chess.com reset, and learn how to fix it.
- [Why am I limited to only three puzzles per day?](https://support.chess.com/en/articles/8652730-why-am-i-limited-to-only-three-puzzles-per-day.md)
- [Why did my Puzzle rating change?](https://support.chess.com/en/articles/12488563-why-did-my-puzzle-rating-change.md): Learn why Chess.com updated Puzzle ratings, how the new system works, and how to adjust puzzle difficulty.
- [How do Lessons work on Chess.com?](https://support.chess.com/en/articles/8609703-how-do-lessons-work-on-chess-com.md): Learn how to navigate through the different Lessons on Chess.com and improve your game with this incredible resource!
- [How do I use the Chess.com Library?](https://support.chess.com/en/articles/8609806-how-do-i-use-the-chess-com-library.md): Learn how to create, manage, and share game collections with the Chess.com community using your Library!
- [What is Practice on Chess.com?](https://support.chess.com/en/articles/8724749-what-is-practice-on-chess-com.md): Master openings, endgames, study famous games, or practice custom positions—all with Practice on Chess.com!
- [What is Vision?](https://support.chess.com/en/articles/8615408-what-is-vision.md)
- [What is Insights on Chess.com?](https://support.chess.com/en/articles/8708925-what-is-insights-on-chess-com.md): Learn how Insights works on Chess.com and explore detailed stats about your games: from your win/loss rates to your most active play times!
- [What are Streaks?](https://support.chess.com/en/articles/9714718-what-are-streaks.md): Learn how Streaks work on Chess.com and make sure to play and learn everyday to keep your streak alive and see how long you can go!
- [What are achievements?](https://support.chess.com/en/articles/8618496-what-are-achievements.md): Learn how Chess.com achievements work, where to find them, and how to unlock new ones by reaching milestones on your account.
- [What are Medals on Chess.com?](https://support.chess.com/en/articles/8724664-what-are-medals-on-chess-com.md): Learn how to see all the medals you have won in tournaments and how to display them in your profile.
- [What are 'Books' awards?](https://support.chess.com/en/articles/8646933-what-are-books-awards.md)
- [What are the Passport awards for?](https://support.chess.com/en/articles/8648431-what-are-the-passport-awards-for.md): Discover how Passport awards work on Chess.com and learn how to view and collect them by playing opponents from around the world.
- [How do I use Classroom on Chess.com?](https://support.chess.com/en/articles/8708915-how-do-i-use-classroom-on-chess-com.md): Learn how Classroom works and make the most of this feature, whether you're a coach or a student!
- [What are badges and cheers? How do I give them?](https://support.chess.com/en/articles/8614005-what-are-badges-and-cheers-how-do-i-give-them.md): Learn how to send Badges and Cheers on Chess.com to celebrate games, moves, or friends.
- [How do I practice Endgames?](https://support.chess.com/en/articles/8708978-how-do-i-practice-endgames.md): Learn how to practice key endgame positions with timed challenges and track your progress on the Endgames leaderboard!
- [What is a Study Plan on Chess.com?](https://support.chess.com/en/articles/8709046-what-is-a-study-plan-on-chess-com.md): Discover how Study Plans can enhance your chess progress, and find the one that's best suited to your skill level!
- [What is Life Review?](https://support.chess.com/en/articles/11026410-what-is-life-review.md): From pets to meals to relationships—use Life Review to get Coach’s feedback on your everyday moments and live your most brilliant life!
- [What is my Learning Rank?](https://support.chess.com/en/articles/8652811-what-is-my-learning-rank.md): Learn what your Learning Rank means, how lesson points work, and how to level up from Pawn to King and beyond.
- [How do I get better at chess?](https://support.chess.com/en/articles/8608809-how-do-i-get-better-at-chess.md)
- [Can I download Chess.com on my PC?](https://support.chess.com/en/articles/9856568-can-i-download-chess-com-on-my-pc.md): Learn how to download the Chess.com app on your computer using Google Chrome.
- [How do I look at chess games played by the masters?](https://support.chess.com/en/articles/8708939-how-do-i-look-at-chess-games-played-by-the-masters.md)
- [How do I share a game \(link, PGN, GIF, or image\)?](https://support.chess.com/en/articles/14463498-how-do-i-share-a-game-link-pgn-gif-or-image.md): Learn how to share Chess.com games on web or mobile.
- [What are Live Ratings on Chess.com?](https://support.chess.com/en/articles/15180028-what-are-live-ratings-on-chess-com.md): View live ratings on Chess.com to see real-time rating and rank changes, compare with official ratings, and explore results by category or country.

## Billing

- [How can I get a refund for my Chess.com membership?](https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership.md): Learn how to request a refund for your Chess.com membership, what to do if you were charged twice, and where to get billing help.
- [What are your payment policies \(refunds, services, currency, etc.\)?](https://support.chess.com/en/articles/8572662-what-are-your-payment-policies-refunds-services-currency-etc.md): Learn Chess.com’s payment policies and how to get assistance with your billing inquiries.
- [How do I cancel my premium membership if I subscribed with PayPal?](https://support.chess.com/en/articles/8584546-how-do-i-cancel-my-premium-membership-if-i-subscribed-with-paypal.md): If you purchased a premium subscription through PayPal, you'll need to cancel the automatic renewal directly in your PayPal account.
- [I bought my subscription through iTunes or the Apple App Store. How can I get a refund?](https://support.chess.com/en/articles/8609092-i-bought-my-subscription-through-itunes-or-the-apple-app-store-how-can-i-get-a-refund.md): Learn how to request a refund for your Chess.com membership purchased through Apple or the App Store.
- [How can I manage my Apple iTunes subscription with Chess.com?](https://support.chess.com/en/articles/8639114-how-can-i-manage-my-apple-itunes-subscription-with-chess-com.md): Learn how to cancel, update, or request a refund for your Chess.com membership purchased through Apple or the App Store.
- [How can I cancel my membership?](https://support.chess.com/en/articles/9831222-how-can-i-cancel-my-membership.md): Learn how to cancel your Chess.com membership, avoid future charges, understand why you may have been charged after cancelling, and know what to do next.
- [How can I update my credit card information on Chess.com?](https://support.chess.com/en/articles/8613975-how-can-i-update-my-credit-card-information-on-chess-com.md): Learn how to update your billing info or switch your payment method to avoid interruptions to your Premium membership.
- [What payment methods does Chess.com accept?](https://support.chess.com/en/articles/9473098-what-payment-methods-does-chess-com-accept.md): Learn what methods you can use to gain a membership on Chess.com.
- [I don't have a credit card. Are there other ways to upgrade?](https://support.chess.com/en/articles/8609257-i-don-t-have-a-credit-card-are-there-other-ways-to-upgrade.md): Explore your options for paying without a credit card, including PayPal and mail-in payments for your Chess.com Premium membership.
- [How do I find my Google Play transaction ID?](https://support.chess.com/en/articles/10953846-how-do-i-find-my-google-play-transaction-id.md): Learn how to locate your Google Play transaction ID \(GPA number\) to help verify Chess.com purchases and resolve support issues.
- [How much tax will I be charged?](https://support.chess.com/en/articles/8648427-how-much-tax-will-i-be-charged.md): See how taxes are applied to memberships and check the list of rates before making your purchase.
- [How do I find my Apple order ID?](https://support.chess.com/en/articles/15073321-how-do-i-find-my-apple-order-id.md): Learn how to locate your Chess.com App Store receipt and Order ID through Apple Purchase History or your email.
- [How can I update my membership?](https://support.chess.com/en/articles/8609289-how-can-i-update-my-membership.md): Learn how to upgrade, downgrade, or cancel your Chess.com subscription at any time.
- [I want to upgrade, what will I be charged?](https://support.chess.com/en/articles/8598363-i-want-to-upgrade-what-will-i-be-charged.md): Learn how your remaining membership balance is handled when upgrading on Chess.com and how discounts apply based on your payment method!
- [How do I restart my Premium Membership?](https://support.chess.com/en/articles/8615322-how-do-i-restart-my-premium-membership.md): Learn how to restart your Chess.com membership and reactivate auto-renewal before your plan expires so you don’t lose access.
- [How does membership renewal work?](https://support.chess.com/en/articles/8701397-how-does-membership-renewal-work.md): Learn how to stop auto-renewal for your Chess.com membership on the web, Apple, or Google Play without losing paid time.
- [Is there a free trial on Chess.com?](https://support.chess.com/en/articles/8594490-is-there-a-free-trial-on-chess-com.md): Learn how to start your free trial and explore all Premium features before committing to a plan.
- [Why must I enter payment info to start a FREE trial?](https://support.chess.com/en/articles/8609591-why-must-i-enter-payment-info-to-start-a-free-trial.md): Discover why Chess.com requires a payment method for a free trial, and clear up any concerns so you can try it risk-free!
- [Why isn't my Apple or Google membership active?](https://support.chess.com/en/articles/15908193-why-isn-t-my-apple-or-google-membership-active.md): Learn what to do if your Apple App Store or Google Play membership isn't active, or if your Chess.com subscription price seems incorrect.
- [Friends & Family Plan FAQ](https://support.chess.com/en/articles/10067907-friends-family-plan-faq.md): Find answers to common questions on getting started, inviting friends or family, and managing your plan on Chess.com.
- [What does each level of premium membership get me?](https://support.chess.com/en/articles/8562418-what-does-each-level-of-premium-membership-get-me.md): Learn about the different membership plans on Chess.com, what each one offers, and decide which is right for you!
- [Where can I find the prices for the different levels of membership?](https://support.chess.com/en/articles/8701404-where-can-i-find-the-prices-for-the-different-levels-of-membership.md): Discover where to view Chess.com's premium membership plans and easily compare options to find the one that suits you best!
- [Why should I pay for Premium on Chess.com?](https://support.chess.com/en/articles/8613856-why-should-i-pay-for-premium-on-chess-com.md)
- [What's the difference between the legacy and current Premium Plans?](https://support.chess.com/en/articles/8609584-what-s-the-difference-between-the-legacy-and-current-premium-plans.md): Learn about Chess.com’s Premium plan updates, what changed in 2022, and how old and current memberships compare.
- [Memberships in sanctioned countries](https://support.chess.com/en/articles/8608747-memberships-in-sanctioned-countries.md): Learn about the countries where Chess.com cannot process payments due to sanctions imposed by OFAC.
- [Why should I become a member at Chess.com? Does it cost anything?](https://support.chess.com/en/articles/8609242-why-should-i-become-a-member-at-chess-com-does-it-cost-anything.md): All members start with a free basic membership, but you can access additional features by upgrading to a premium plan.
- [How do I buy a gift membership?](https://support.chess.com/en/articles/8609773-how-do-i-buy-a-gift-membership.md): Follow this step-by-step guide to easily purchase a gift subscription on Chess.com!
- [Gift memberships FAQ](https://support.chess.com/en/articles/8608757-gift-memberships-faq.md): Curious about gifting or receiving a Chess.com Premium subscription? This guide has all the answers to your questions—start here!
- [Does Chess.com have a student discount?](https://support.chess.com/en/articles/8886818-does-chess-com-have-a-student-discount.md): Learn how to get a student discount on your Premium membership by verifying your school enrollment through UNiDAYS.

## Community

- [Contact us](https://support.chess.com/en/articles/8737050-contact-us.md): Learn how to contact our Support team on the Chess.com website and mobile apps!
- [Media contact](https://support.chess.com/en/articles/8618568-media-contact.md)
- [Can I have a speedrun account?](https://support.chess.com/en/articles/11820796-can-i-have-a-speedrun-account.md): Learn who can have a Chess.com speedrun account, the rules for speedrunning, and how to apply to become a partnered streamer.
- [What is good etiquette on Chess.com?](https://support.chess.com/en/articles/8614346-what-is-good-etiquette-on-chess-com.md): Blundered your game and wondering if resigning is rude? Or should you play until checkmate? Learn here about the etiquette on Chess.com!
- [What kind of avatars are allowed?](https://support.chess.com/en/articles/8614549-what-kind-of-avatars-are-allowed.md): All avatars are welcome on Chess.com, but some content is restricted. Review the guidelines to keep your account in good standing!
- [What are the rules of behavior for Live Chess?](https://support.chess.com/en/articles/8648417-what-are-the-rules-of-behavior-for-live-chess.md): Learn what is not allowed in Chess.com in-game chat.
- [Is it against the rules to impersonate another member or club?](https://support.chess.com/en/articles/8653087-is-it-against-the-rules-to-impersonate-another-member-or-club.md): Learn more about Chess.com’s rules and how to keep your account in good standing by following our policies.
- [Resources for personal support](https://support.chess.com/en/articles/9796747-resources-for-personal-support.md): If you're going through a tough time, here you can find information to connect with a professional who can offer support.
- [Why can Chess.com restrict what I say?](https://support.chess.com/en/articles/16278554-why-can-chess-com-restrict-what-i-say.md): Learn why Chess.com, as a private platform, can moderate trash talk, abusive language, and other behavior
- [How do I send a friend request?](https://support.chess.com/en/articles/8609433-how-do-i-send-a-friend-request.md): Learn how to send, manage, and accept friend requests on the Chess.com website and mobile apps.
- [How do I cancel a friend request I sent?](https://support.chess.com/en/articles/8639444-how-do-i-cancel-a-friend-request-i-sent.md): Learn how to cancel the friend requests you have sent to make room for more or in case you sent one by accident.
- [How do I accept or decline a friend request?](https://support.chess.com/en/articles/8712561-how-do-i-accept-or-decline-a-friend-request.md): Discover how to find your pending friend requests on Chess.com and learn how to accept or decline them on both the website and mobile apps.
- [How do I remove a friend?](https://support.chess.com/en/articles/8659589-how-do-i-remove-a-friend.md): Learn how to remove someone from your Chess.com friends list on web or mobile.
- [How do I play a friend?](https://support.chess.com/en/articles/8588467-how-do-i-play-a-friend.md): Learn how to challenge your friends to a Live or Daily game on Chess.com.
- [How do I send a message?](https://support.chess.com/en/articles/8609673-how-do-i-send-a-message.md): Learn how to quickly message a member on Chess.com or send a customized message from your inbox with images, smileys, diagrams, and more!
- [How do I manage my inbox?](https://support.chess.com/en/articles/8614794-how-do-i-manage-my-inbox.md): If you send or receive a lot of messages on Chess.com, organizing your inbox can help! Here's how to delete, archive, and restore messages.
- [How do I open a chat window with my friend?](https://support.chess.com/en/articles/8614138-how-do-i-open-a-chat-window-with-my-friend.md): Learn how to start a live chat with a friend and keep the chat window open while navigating the site or even playing a game on Chess.com!
- [How do I chat with other players in live chess?](https://support.chess.com/en/articles/8648750-how-do-i-chat-with-other-players-in-live-chess.md): Learn how to chat with your opponents or other players during games, tournaments, or Arenas on Chess.com
- [How do I use the Quickchat tool in Live Chess?](https://support.chess.com/en/articles/8659830-how-do-i-use-the-quickchat-tool-in-live-chess.md): Learn how to quickly send an emoji or a premade phrase to your opponent, saving time and keeping the focus on your game!
- [What chat commands can I use in game chat?](https://support.chess.com/en/articles/8609263-what-chat-commands-can-i-use-in-game-chat.md): Learn how to use commands, shortcuts, and console tools on Chess.com and get things done faster without needing to click through menus.
- [How can I play without chat messages?](https://support.chess.com/en/articles/8609218-how-can-i-play-without-chat-messages.md): Learn how to disable in-game chat or control who can message you: everyone, friends only, or by chat request.
- [How do I chat on a chess stream?](https://support.chess.com/en/articles/8659904-how-do-i-chat-on-a-chess-stream.md): Learn how to join the conversation on Chess.com streams using your Chess.com or Twitch account!
- [How do I follow or un-follow someone?](https://support.chess.com/en/articles/8724649-how-do-i-follow-or-un-follow-someone.md): Learn how to manage the members you follow and receive alerts only from those you want to stay updated with!
- [How can I see who my followers are?](https://support.chess.com/en/articles/8615380-how-can-i-see-who-my-followers-are.md): Learn what followers are on Chess.com, how they interact with your content, and how to adjust your privacy settings.
- [Club Admins FAQ](https://support.chess.com/en/articles/10198889-club-admins-faq.md): Find answers to the most frequently asked questions from club admins all in one place!
- [What are the Club guidelines on Chess.com?](https://support.chess.com/en/articles/10447002-what-are-the-club-guidelines-on-chess-com.md): Learn which club types are not allowed on Chess.com and how to handle discussions about these topics in your club.
- [How do Chess.com clubs work?](https://support.chess.com/en/articles/8718710-how-do-chess-com-clubs-work.md): Chess.com Clubs are a great way to meet people in your area, organize events, or start a fan club!
- [What are the different club roles?](https://support.chess.com/en/articles/8724719-what-are-the-different-club-roles.md): Learn about the different club roles available on Chess.com, each with unique abilities to help you manage and grow your club!
- [How do I join a club on Chess.com?](https://support.chess.com/en/articles/8718547-how-do-i-join-a-club-on-chess-com.md): Learn how to find and join clubs on Chess.com, giving you access to private forums, chats, and club matches!
- [How do I quit a club?](https://support.chess.com/en/articles/8638593-how-do-i-quit-a-club.md): Learn how to leave a club on Chess.com in just a few clicks!
- [How do I create a club?](https://support.chess.com/en/articles/8718549-how-do-i-create-a-club.md): Learn how to create a club on Chess.com, customize its settings, and disable it if needed.
- [How do I invite someone to join my club?](https://support.chess.com/en/articles/8718910-how-do-i-invite-someone-to-join-my-club.md): Learn how to send club invites to members and grow your club as an admin, super admin, or club owner on Chess.com!
- [How can I manage my club members?](https://support.chess.com/en/articles/8724702-how-can-i-manage-my-club-members.md): As an admin or super admin, you can mute, unmute, ban, and unban club members. Learn how to manage members effectively here.
- [How do I add, remove, or change a club admin?](https://support.chess.com/en/articles/8659517-how-do-i-add-remove-or-change-a-club-admin.md): Learn how to manage your club's admins and the process for replacing an inactive super admin through a club vote.
- [How do I use club chat on Chess.com?](https://support.chess.com/en/articles/8718902-how-do-i-use-club-chat-on-chess-com.md): Discover how to use the club chatroom to connect and chat with other club members.
- [How do I post a forum topic in my club?](https://support.chess.com/en/articles/8724631-how-do-i-post-a-forum-topic-in-my-club.md): Learn how to access and post in your club's forum on Chess.com and start a conversation with fellow members!
- [How do I challenge another club?](https://support.chess.com/en/articles/8718895-how-do-i-challenge-another-club.md): Discover how to challenge other clubs to a match on Chess.com as a coordinator or higher within your club.
- [How can I create a Multi Club Arena?](https://support.chess.com/en/articles/8724653-how-can-i-create-a-multi-club-arena.md): Find out how clubs can compete in Multi-Club Arenas on Chess.com, where any number of clubs and members can join in the fun!
- [I'm experiencing harassment or other abuse in my club. What can I do?](https://support.chess.com/en/articles/8648732-i-m-experiencing-harassment-or-other-abuse-in-my-club-what-can-i-do.md): Learn how Chess.com clubs work, how to report harassment, and what steps to take if a club admin doesn't address your concerns.
- [What are Club Matches?](https://support.chess.com/en/articles/8649115-what-are-club-matches.md): Learn how to team up with your club and compete against other clubs on Chess.com. Understand how pairings work and how matches are scored.
- [How do I join a Community League?](https://support.chess.com/en/articles/8724741-how-do-i-join-a-community-league.md): Community Leagues offer a fantastic opportunity to represent your nation, state, city, or community in various chess formats.
- [How do I join a Club Match?](https://support.chess.com/en/articles/8653112-how-do-i-join-a-club-match.md): Learn how to join Club Matches on Chess.com through your inbox or your club's homepage!
- [What are the different chess titles?](https://support.chess.com/en/articles/8583928-what-are-the-different-chess-titles.md): Learn what a chess title is, its abbreviations, and which titles are recognized by Chess.com!
- [How do I get a chess title \(Grandmaster, IM, etc.\)?](https://support.chess.com/en/articles/8557897-how-do-i-get-a-chess-title-grandmaster-im-etc.md): Learn about the requirements for earning a FIDE title or becoming a National Master!
- [How do I get my title added to my Chess.com profile?](https://support.chess.com/en/articles/8712557-how-do-i-get-my-title-added-to-my-chess-com-profile.md): Learn where to find the form to verify your titled Chess.com account and what you'll need to complete the process!
- [Does Chess.com offer benefits for elite or titled players?](https://support.chess.com/en/articles/8593876-does-chess-com-offer-benefits-for-elite-or-titled-players.md): Learn about the exclusive benefits Chess.com offers to titled players, including free membership, events, and support.
- [What are the rules for titled player accounts?](https://support.chess.com/en/articles/8712545-what-are-the-rules-for-titled-player-accounts.md): Learn the rules for titled Chess.com accounts, including second accounts, and how to request lifetime Diamond membership for them.
- [How do I join Titled Tuesday?](https://support.chess.com/en/articles/9688924-how-do-i-join-titled-tuesday.md): Join Titled Tuesday on Chess.com by navigating to Play \> Tournaments or Play \> New Game, then click 'Join' under Upcoming Live Tournaments.
- [What is the Chess.com Proctor?](https://support.chess.com/en/articles/10415325-what-is-the-chess-com-proctor.md): If you're interested in participating in a prize money event, learn about Chess.com Proctor and why you need it!
- [Who are the best players in the world?](https://support.chess.com/en/articles/8659215-who-are-the-best-players-in-the-world.md): View live FIDE chess rankings on Chess.com, including top players in classical, rapid, and blitz, plus bios and stats.
- [How do I make a blog?](https://support.chess.com/en/articles/8652761-how-do-i-make-a-blog.md): Learn how to access your blog on Chess.com and what to do if your new account doesn’t have blogging unlocked yet.
- [How can I change my blog's title and URL?](https://support.chess.com/en/articles/8709012-how-can-i-change-my-blog-s-title-and-url.md): Each Chess.com member gets access to a personal blog upon signing up. Learn how to customize your blog's title and URL.
- [How do I make a new post on my blog?](https://support.chess.com/en/articles/8709043-how-do-i-make-a-new-post-on-my-blog.md): Every Chess.com member has access to a personal blog. Learn how to create and customize your blog posts to suit your style!
- [How do I use the advanced editor tools?](https://support.chess.com/en/articles/8648801-how-do-i-use-the-advanced-editor-tools.md): Learn how to use the editor tools on Chess.com and personalize your comments on games, forums and blog posts!
- [How do I find blogs to read?](https://support.chess.com/en/articles/8709039-how-do-i-find-blogs-to-read.md): Discover where to find blogs to read on Chess.com and learn how to follow your favorite authors so you never miss a post!
- [What are 'Top Bloggers' and how do I become one?](https://support.chess.com/en/articles/8659614-what-are-top-bloggers-and-how-do-i-become-one.md): Learn what it takes to become a Top Blogger on Chess.com, including content guidelines, image requirements, and how to apply.
- [How do I post a new forum topic?](https://support.chess.com/en/articles/8718509-how-do-i-post-a-new-forum-topic.md): Learn how to post new topics in the Chess.com Forums and find a list of all your posts in one place.
- [How do I put a game or puzzle in a forum post?](https://support.chess.com/en/articles/8639952-how-do-i-put-a-game-or-puzzle-in-a-forum-post.md): Learn how to add games or puzzles to your posts and comments on Chess.com.
- [How do I find articles to read?](https://support.chess.com/en/articles/8709034-how-do-i-find-articles-to-read.md): All articles are written by Chess.com staff and chess masters. Learn where to find them and start improving your game!
- [How do I follow or unfollow a Forum topic?](https://support.chess.com/en/articles/8724685-how-do-i-follow-or-unfollow-a-forum-topic.md): When you comment on a forum topic, you're automatically following it. Learn how to unfollow it and avoid unwanted notifications!
- [What does upvoting/downvoting a comment do?](https://support.chess.com/en/articles/8724655-what-does-upvoting-downvoting-a-comment-do.md): Learn how to upvote or downvote comments on Chess.com to highlight useful content or reduce visibility of negative contributions.
- [How do I read the latest news on Chess.com?](https://support.chess.com/en/articles/8709009-how-do-i-read-the-latest-news-on-chess-com.md): Learn how to find the latest news, filter by topic, search by author, and view upcoming chess events on Chess.com.
- [How do I join the Beta?](https://support.chess.com/en/articles/8718696-how-do-i-join-the-beta.md): If you’d like to try new features before they’re officially released, join the Beta and help us improve!
- [How do I become a Chess.com affiliate?](https://support.chess.com/en/articles/8709022-how-do-i-become-a-chess-com-affiliate.md): Find out how to become a Chess.com affiliate and earn a commission whenever someone signs up for a premium membership through your link.
- [How do I find \(or become\) a chess coach?](https://support.chess.com/en/articles/8648287-how-do-i-find-or-become-a-chess-coach.md): Learn the requirements to become a coach on Chess.com and discover how to find a coach to guide you in improving your chess skills.
- [How do I set up a lesson with a coach?](https://support.chess.com/en/articles/8708910-how-do-i-set-up-a-lesson-with-a-coach.md): Find available coaches on Chess.com and choose the one that best fits your needs to guide you on your chess journey!
- [How can I find more students on Chess.com?](https://support.chess.com/en/articles/10065379-how-can-i-find-more-students-on-chess-com.md): If you're offering coaching services on Chess.com, here are some effective ways to reach more students and help them improve their game.
- [How can I contribute to the Chess.com community?](https://support.chess.com/en/articles/8653078-how-can-i-contribute-to-the-chess-com-community.md): Discover how you can help grow the Chess.com community by inviting friends, reporting abuse, coaching, and more.
- [Is there a Bug Bounty? Can I get paid for finding bugs?](https://support.chess.com/en/articles/8704800-is-there-a-bug-bounty-can-i-get-paid-for-finding-bugs.md): Learn how Chess.com’s Bug Bounty program rewards users for reporting severe security vulnerabilities, including payout amounts and submission steps.
- [What is the PubAPI and how do I use it?](https://support.chess.com/en/articles/9650547-what-is-the-pubapi-and-how-do-i-use-it.md): Learn what the Chess.com PubAPI is, what data it provides, and how to access public player, game, and tournament data using API endpoints.
- [Discord September partnership](https://support.chess.com/en/articles/9824978-discord-september-partnership.md): Get a free month of Discord Nitro by beating our bots, and one month of Chess.com Diamond for Nitro users!
- [Chess token airdrop scam](https://support.chess.com/en/articles/9038439-chess-token-airdrop-scam.md): Learn how to identify and avoid the fake 'Chess Token' scam emails that falsely claim to offer $500 in tokens.
- [How can I watch a game?](https://support.chess.com/en/articles/8705875-how-can-i-watch-a-game.md)
- [What is ChessTV?](https://support.chess.com/en/articles/8709044-what-is-chesstv.md): Learn about ChessTV and how to find the full schedule, so you never miss your favorite streams!
- [How do I become a Chess.com streamer?](https://support.chess.com/en/articles/8709025-how-do-i-become-a-chess-com-streamer.md): Learn how to start streaming on Chess.com and where to apply to become listed as a streamer once you've built a consistent audience.
- [What kind of content can I stream or post?](https://support.chess.com/en/articles/8709017-what-kind-of-content-can-i-stream-or-post.md): Learn the guidelines for creating and sharing content on Chess.com, including rules about monetization, branding, and acceptable content.
- [How can I broadcast my event on Chess.com?](https://support.chess.com/en/articles/9676848-how-can-i-broadcast-my-event-on-chess-com.md): Learn how to have your event featured on Chess.com's Events page and explore the key features our Events page has to offer!
- [How do I watch the Computer Chess Championship?](https://support.chess.com/en/articles/8659222-how-do-i-watch-the-computer-chess-championship.md)
- [How do I host an event on Chess.com?](https://support.chess.com/en/articles/11525901-how-do-i-host-an-event-on-chess-com.md): Host your event on Chess.com and use Community Broadcasts to share it with our global chess community!
- [What is Chess.com?](https://support.chess.com/en/articles/8652504-what-is-chess-com.md)
- [Welcome to Chess.com!](https://support.chess.com/en/articles/8615318-welcome-to-chess-com.md): Learn how to navigate the key features on your Chess.com homepage—the first page you see after creating your account!
- [Can I get a job at Chess.com? Are you hiring?](https://support.chess.com/en/articles/8614144-can-i-get-a-job-at-chess-com-are-you-hiring.md): Find out what job opportunities are currently available at Chess.com and how you can join our growing team.
- [How can I donate to Chess.com?](https://support.chess.com/en/articles/8701406-how-can-i-donate-to-chess-com.md)
- [How can I verify the current or past employment of someone at Chess.com?](https://support.chess.com/en/articles/8725787-how-can-i-verify-the-current-or-past-employment-of-someone-at-chess-com.md): You can verify someone's employment or past employment at Chess.com by submitting a request through The Work Number's website.
- [How do I buy Chess.com merch or chess equipment?](https://support.chess.com/en/articles/8725803-how-do-i-buy-chess-com-merch-or-chess-equipment.md): Learn where to buy Chess.com merch and chess equipment, and how to get support for orders, shipping, or refunds.
- [Who owns Chess.com? Who runs the site?](https://support.chess.com/en/articles/8728754-who-owns-chess-com-who-runs-the-site.md)

## Gameplay

- [How do I start a game on Chess.com?](https://support.chess.com/en/articles/8609779-how-do-i-start-a-game-on-chess-com.md): Discover all the ways to start a game on Chess.com—whether from your homepage or anywhere else on the site!
- [How do time controls work on Chess.com?](https://support.chess.com/en/articles/8584509-how-do-time-controls-work-on-chess-com.md): Learn how to use and customize time controls on Chess.com.
- [How do I make moves in Live Chess?](https://support.chess.com/en/articles/8708726-how-do-i-make-moves-in-live-chess.md): Learn about the different ways to move pieces on Chess.com and find the method that suits you best.
- [How do I play an unrated game?](https://support.chess.com/en/articles/8598418-how-do-i-play-an-unrated-game.md): Before sending a challenge, turn off the 'Rated' option under 'Custom' to play without affecting your rating. Enjoy the game stress-free!
- [How can I choose my color?](https://support.chess.com/en/articles/8613907-how-can-i-choose-my-color.md): In rated games, your color is always random, but you can choose your color in unrated games. Learn how to do it here.
- [How do I play an odds game?](https://support.chess.com/en/articles/8705272-how-do-i-play-an-odds-game.md): Learn how to set up unrated odds games on Chess.com to play balanced matches with friends of different skill levels.
- [How do I manage my Live Chess settings?](https://support.chess.com/en/articles/8614003-how-do-i-manage-my-live-chess-settings.md): Learn about the Live Chess settings on Chess.com and where you can customize them.
- [What are pre-moves and how do they work?](https://support.chess.com/en/articles/8562432-what-are-pre-moves-and-how-do-they-work.md): Find out how premoves work and how to enable them on Chess.com, whether you're using the website or the mobile app!
- [How do I turn on/off the legal moves dots on the board?](https://support.chess.com/en/articles/8708625-how-do-i-turn-on-off-the-legal-moves-dots-on-the-board.md): Learn how to turn the legal moves feature on or off on Chess.com to show or hide all possible moves for the selected piece on the board.
- [What is auto-queen, and how do I enable it?](https://support.chess.com/en/articles/8614542-what-is-auto-queen-and-how-do-i-enable-it.md): Learn how to automatically promote your pawn to a queen when it reaches the other side of the board on Chess.com.
- [How do I turn on or off Timestamps?](https://support.chess.com/en/articles/8646920-how-do-i-turn-on-or-off-timestamps.md): Learn how to view or hide move timestamps in Live and Daily chess games on Chess.com.
- [How do I change my board size?](https://support.chess.com/en/articles/8609533-how-do-i-change-my-board-size.md): Learn how to resize the chessboard on Chess.com and enable Focus Mode, Theatre Mode, or Flip Board for a personalized experience.
- [What is focus mode? How do I turn it on?](https://support.chess.com/en/articles/8588088-what-is-focus-mode-how-do-i-turn-it-on.md): Learn how to enable Focus Mode on Chess.com to minimize distractions while playing or watching a game.
- [Can I play on Chess.com without an account?](https://support.chess.com/en/articles/8615312-can-i-play-on-chess-com-without-an-account.md): Play chess without an account using Guest Play! Learn how to start an anonymous game, choose a skill level, and begin playing instantly.
- [How can I make an animated GIF of my game?](https://support.chess.com/en/articles/8705915-how-can-i-make-an-animated-gif-of-my-game.md): Creating GIFs of your favorite chess games is simple with our easy-to-use GIF maker.
- [What are the board animations on Chess.com?](https://support.chess.com/en/articles/9090964-what-are-the-board-animations-on-chess-com.md): Learn about the pre and post-game board animations on Chess.com and how to enable or disable them on both the web and mobile apps.
- [Can I play with a smart board on Chess.com?](https://support.chess.com/en/articles/8598590-can-i-play-with-a-smart-board-on-chess-com.md): For help with compatibility issues, please contact your board’s manufacturer.
- [How do I resign a game on Chess.com?](https://support.chess.com/en/articles/8614799-how-do-i-resign-a-game-on-chess-com.md): Blundered your game and ready to move on? Learn how to resign on Chess.com, whether you're on the website or mobile app!
- [How can I play a game from a custom position?](https://support.chess.com/en/articles/8597997-how-can-i-play-a-game-from-a-custom-position.md): Learn how to start a game from a custom position on Chess.com using book openings, a custom setup, or FEN notation.
- [How can I draw arrows on the board like streamers do?](https://support.chess.com/en/articles/8568781-how-can-i-draw-arrows-on-the-board-like-streamers-do.md): Draw arrows on the board by right-clicking and dragging your mouse. You can also highlight squares and add emojis visible only to you.
- [How can I see the captured pieces and material count?](https://support.chess.com/en/articles/8708638-how-can-i-see-the-captured-pieces-and-material-count.md): Learn how to identify which player has a material advantage in any Chess.com game and see the pieces they've captured!
- [How do I host a simul and play multiple games at once?](https://support.chess.com/en/articles/8705890-how-do-i-host-a-simul-and-play-multiple-games-at-once.md): Learn how to play multiple games at once, also known as a simul, as a Chess.com premium member!
- [What are thematic games?](https://support.chess.com/en/articles/8705357-what-are-thematic-games.md)
- [How do I get a PGN of my game?](https://support.chess.com/en/articles/8705305-how-do-i-get-a-pgn-of-my-game.md): Download single or bulk PGNs, with or without analysis on both the Chess.com website and mobile apps.
- [How do I view my own games?](https://support.chess.com/en/articles/8598090-how-do-i-view-my-own-games.md): Learn how to find, search, and filter your Chess.com game history on web and mobile.
- [How can I add comments and variations to games?](https://support.chess.com/en/articles/8648793-how-can-i-add-comments-and-variations-to-games.md): Learn how to add comments, icons, and alternate lines to your game analysis on Chess.com, and save your work to your Library.
- [How do I make moves using my voice?](https://support.chess.com/en/articles/12872404-how-do-i-make-moves-using-my-voice.md): Learn how to enable voice control on Chess.com to make moves using your voice in Live and Daily games.
- [How do I change piece animations?](https://support.chess.com/en/articles/15880023-how-do-i-change-piece-animations.md): Learn how to change piece animations on Chess.com, choose your preferred animation style on web and Android, and improve performance for smoother gameplay.
- [How does matchmaking work in Live Chess?](https://support.chess.com/en/articles/8639319-how-does-matchmaking-work-in-live-chess.md): Learn about how the matchmaking system works on Chess.com and what affects who you’re paired with in Live games.
- [What is an open challenge?](https://support.chess.com/en/articles/8705837-what-is-an-open-challenge.md): Learn how to view, filter, and accept open challenges on Chess.com.
- [How do I create or cancel an open challenge?](https://support.chess.com/en/articles/8648672-how-do-i-create-or-cancel-an-open-challenge.md): Discover how to send an open challenge to any Chess.com member and easily cancel it if you change your mind!
- [How do I choose what rating my opponents are?](https://support.chess.com/en/articles/8598433-how-do-i-choose-what-rating-my-opponents-are.md): Learn how to adjust your rating range on Chess.com for both web and mobile, so you can control the level of opponents you’re matched with.
- [How can I prevent getting wins based on timeouts?](https://support.chess.com/en/articles/8705363-how-can-i-prevent-getting-wins-based-on-timeouts.md)
- [How do I challenge a friend to a chess variant?](https://support.chess.com/en/articles/16202719-how-do-i-challenge-a-friend-to-a-chess-variant.md): Learn how to challenge a friend to a chess variant on Chess.com, customize your game settings, and find out where variants are currently available.
- [How do live tournaments work? Where can I join one?](https://support.chess.com/en/articles/8608949-how-do-live-tournaments-work-where-can-i-join-one.md): Learn all about how to join Live tournaments on Chess.com, navigate the tournaments tab, and view the complete tournament schedule!
- [I'm late for the tournament! Can I still join?](https://support.chess.com/en/articles/8659607-i-m-late-for-the-tournament-can-i-still-join.md)
- [How do I withdraw from a tournament?](https://support.chess.com/en/articles/8706006-how-do-i-withdraw-from-a-tournament.md): Learn how to withdraw from Live or Daily tournaments on Chess.com, both on the website and mobile apps.
- [When do tournament games start? What if my opponent doesn't move?](https://support.chess.com/en/articles/8705284-when-do-tournament-games-start-what-if-my-opponent-doesn-t-move.md)
- [How can I create a Live \(Blitz, Bullet, Rapid\) Tournament?](https://support.chess.com/en/articles/8609296-how-can-i-create-a-live-blitz-bullet-rapid-tournament.md): Learn the differences between Arena and Swiss tournaments, Club events and Shareable tournaments, and how to create your own!
- [How do I cancel a tournament I created?](https://support.chess.com/en/articles/8705921-how-do-i-cancel-a-tournament-i-created.md): Learn how to cancel Daily and Live tournaments on Chess.com.
- [How do I invite people to my Daily tournament?](https://support.chess.com/en/articles/8705996-how-do-i-invite-people-to-my-daily-tournament.md): Learn how to invite players to join your Daily tournament on Chess.com.
- [How do I invite people to my Live tournament?](https://support.chess.com/en/articles/8705938-how-do-i-invite-people-to-my-live-tournament.md)
- [How do Daily Tournaments work on Chess.com?](https://support.chess.com/en/articles/8609725-how-do-daily-tournaments-work-on-chess-com.md): Learn how to find, join, and play in Daily Chess tournaments on Chess.com.
- [Who is allowed to join Daily tournaments?](https://support.chess.com/en/articles/8708644-who-is-allowed-to-join-daily-tournaments.md): Learn about the requirements for joining Daily Chess tournaments on Chess.com and make sure you meet the criteria to participate!
- [How do I create a Daily tournament?](https://support.chess.com/en/articles/8598292-how-do-i-create-a-daily-tournament.md): Learn how to create Daily Tournaments on Chess.com, including the requirements and how winners are determined.
- [What is a Swiss tournament?](https://support.chess.com/en/articles/8558054-what-is-a-swiss-tournament.md)
- [What are Arena tournaments?](https://support.chess.com/en/articles/8562889-what-are-arena-tournaments.md): Learn how Arena tournaments work on Chess.com, including how to join, scoring rules, win streaks, and how winners are decided.
- [How does a Round-Robin Knock-Out tournament work?](https://support.chess.com/en/articles/8638888-how-does-a-round-robin-knock-out-tournament-work.md): Discover how the knock-out tournament format works and why it’s ideal for events with many players!
- [How do No-Vacation tournaments work?](https://support.chess.com/en/articles/8639308-how-do-no-vacation-tournaments-work.md): Learn how no-vacation tournaments work and how to identify them in the tournament list with the 'No Vacation' icon!
- [What are tournament leaderboard points?](https://support.chess.com/en/articles/8705338-what-are-tournament-leaderboard-points.md)
- [How do ties in tournaments work?](https://support.chess.com/en/articles/8572860-how-do-ties-in-tournaments-work.md): Learn how Chess.com handles ties in Swiss and Round Robin tournaments.
- [How do I see my tournament stats and past tournaments?](https://support.chess.com/en/articles/8705920-how-do-i-see-my-tournament-stats-and-past-tournaments.md)
- [How do I join a Bughouse tournament on Chess.com?](https://support.chess.com/en/articles/8705941-how-do-i-join-a-bughouse-tournament-on-chess-com.md): Learn how Bughouse tournaments work, including the tournament schedule, pairing system, and what happens if you join without a partner.
- [What is a 'bye' in a tournament?](https://support.chess.com/en/articles/8706000-what-is-a-bye-in-a-tournament.md): Learn what a bye is in a Chess.com tournament, why it happens, and how it's determined which player gets it.
- [What are timeouts? Why can't I play in tournaments because of them?](https://support.chess.com/en/articles/8706010-what-are-timeouts-why-can-t-i-play-in-tournaments-because-of-them.md): Learn what timeouts are and how your timeout percentage could stop you from joining Daily tournaments on Chess.com.
- [What are Thematic tournaments?](https://support.chess.com/en/articles/8708647-what-are-thematic-tournaments.md): Learn about the thematic tournaments on Chess.com and how to identify them in the tournament list so you can join and test your strategies!
- [How can I see events and tournaments?](https://support.chess.com/en/articles/8709013-how-can-i-see-events-and-tournaments.md): Discover how to find current, upcoming, and past events on Chess.com, and explore details like results, standings, participants, and more.
- [Chess.com tournaments schedule](https://support.chess.com/en/articles/9062345-chess-com-tournaments-schedule.md): Learn about the different tournament formats, where to find the schedule, and access a Google Calendar with all upcoming tournaments!
- [I joined a team match but then wasn't chosen to play - why not?](https://support.chess.com/en/articles/8659823-i-joined-a-team-match-but-then-wasn-t-chosen-to-play-why-not.md)
- [How is seeding and group placement determined in multi-group tournaments?](https://support.chess.com/en/articles/8708720-how-is-seeding-and-group-placement-determined-in-multi-group-tournaments.md): Learn how players are grouped in multi-group tournaments on Chess.com, starting with the highest-rated and reversing after the first round.
- [How do membership levels \(free vs premium\) affect access to daily tournaments?](https://support.chess.com/en/articles/8653083-how-do-membership-levels-free-vs-premium-affect-access-to-daily-tournaments.md): Learn how each membership level affects your access to Daily tournaments and tournament creation settings.
- [Why can't I join an event?](https://support.chess.com/en/articles/9670847-why-can-t-i-join-an-event.md)
- [What is Daily Chess?](https://support.chess.com/en/articles/8588171-what-is-daily-chess.md): Learn how Daily Chess works on Chess.com and how to start or customize games with multi-day time controls. Perfect for slower, thoughtful play.
- [How do I manage my Daily Chess settings?](https://support.chess.com/en/articles/8659190-how-do-i-manage-my-daily-chess-settings.md): There are two different ways to manage your Daily Chess settings on both the Chess.com website and the mobile apps. Learn how to do it here!
- [How do I make conditional moves?](https://support.chess.com/en/articles/8583792-how-do-i-make-conditional-moves.md): Learn how to set up conditional moves on your Daily games on both the Chess.com website and Android mobile app.
- [How does vacation work? How much time do I get?](https://support.chess.com/en/articles/8583943-how-does-vacation-work-how-much-time-do-i-get.md): Learn about Vacation time on Chess.com, how to enable or disable it, and how many days you get monthly based on your membership level!
- [How do I turn on/off my vacation status?](https://support.chess.com/en/articles/8708621-how-do-i-turn-on-off-my-vacation-status.md): Learn how to manage your vacation time on Chess.com and easily check how much time you have left!
- [How much vacation does my opponent have?](https://support.chess.com/en/articles/8708611-how-much-vacation-does-my-opponent-have.md): Learn how to see how long your opponent will be on vacation and what to do if you suspect they’re misusing their vacation time.
- [What is the difference between "vacation" and the "unavailable" setting?](https://support.chess.com/en/articles/8705438-what-is-the-difference-between-vacation-and-the-unavailable-setting.md)
- [How do I cancel a Daily Challenge I sent?](https://support.chess.com/en/articles/8705872-how-do-i-cancel-a-daily-challenge-i-sent.md): If your sent Daily Challenge is still pending, you can cancel it! Learn how to do it here.
- [How do ratings work on Chess.com?](https://support.chess.com/en/articles/8566476-how-do-ratings-work-on-chess-com.md): Learn how the Glicko system works, including rating deviation and what factors influence your rating changes after each game!
- [Why are there different ratings in live chess?](https://support.chess.com/en/articles/8705367-why-are-there-different-ratings-in-live-chess.md)
- [How can I disable the rating range on Chess.com?](https://support.chess.com/en/articles/9868877-how-can-i-disable-the-rating-range-on-chess-com.md): Learn how to customize the rating range of members you get paired with and how to hide it during gameplay.
- [The game ended and my rating didn't change at all. Why?](https://support.chess.com/en/articles/8614310-the-game-ended-and-my-rating-didn-t-change-at-all-why.md): Learn why your Chess.com rating may not change after a game.
- [How many points do I get for winning? How do I know?](https://support.chess.com/en/articles/8614529-how-many-points-do-i-get-for-winning-how-do-i-know.md): Wondering how many points you gain or lose in a game on Chess.com? Learn how rating adjustment works in Live and Daily Chess.
- [What is the Players League?](https://support.chess.com/en/articles/8557800-what-is-the-players-league.md): Earn league points by winning or drawing rated games and reach the top of your division to advance through the eight leagues on Chess.com!
- [I just won a game. Why didn't I get any league trophies?](https://support.chess.com/en/articles/8557462-i-just-won-a-game-why-didn-t-i-get-any-league-trophies.md): Find out what it takes to earn league points after your games! Not all games count, so check the requirements here!
- [What are leaderboards?](https://support.chess.com/en/articles/8705280-what-are-leaderboards.md): Learn how to view Chess.com leaderboards by game type, and why your ranking or percentile may not be showing.
- [What does my Stats page show?](https://support.chess.com/en/articles/8705902-what-does-my-stats-page-show.md): Discover how to view a detailed performance breakdown for any chess time control or variant on both the Chess.com website and mobile apps.
- [How can I reset my stats?](https://support.chess.com/en/articles/8608800-how-can-i-reset-my-stats.md)
- [How can I see my opening stats?](https://support.chess.com/en/articles/8705347-how-can-i-see-my-opening-stats.md): Learn how to read your opening stats and see which chess openings help you win or lead to mistakes.
- [What does 'percentile' mean?](https://support.chess.com/en/articles/8572866-what-does-percentile-mean.md): Learn what percentile means on Chess.com, how it reflects your rating, and where to find your percentile for each game type.
- [How is average time per move calculated?](https://support.chess.com/en/articles/8708590-how-is-average-time-per-move-calculated.md): Learn how Chess.com calculates average time per move in Daily games and understand the formula behind it!
- [What is my best win? How is it measured?](https://support.chess.com/en/articles/8705376-what-is-my-best-win-how-is-it-measured.md)
- [How do I use Advanced Stats?](https://support.chess.com/en/articles/15451190-how-do-i-use-advanced-stats.md): Learn how to use Advanced Stats to explore your performance in openings, tactics, strategy, and endgames, and view all of your Brilliant Moves in one place.
- [Why are my ratings so different across Rapid, Blitz, and Bullet?](https://support.chess.com/en/articles/15867300-why-are-my-ratings-so-different-across-rapid-blitz-and-bullet.md): Learn why your Rapid, Blitz, and Bullet ratings can be very different, what affects each rating, and why large gaps between them are completely normal.

## Account

- [How can I change my username?](https://support.chess.com/en/articles/8557649-how-can-i-change-my-username.md): You can change your username every 90 days on both the Chess.com website and apps. Learn how to easily update your username here.
- [How do I delete my Chess.com account?](https://support.chess.com/en/articles/9829268-how-do-i-delete-my-chess-com-account.md): Learn how to permanently delete your Chess.com account and all associated data. This is not the same as just closing your account!
- [I had a bad start on Chess.com. Can I close my account and start a new one?](https://support.chess.com/en/articles/8588153-i-had-a-bad-start-on-chess-com-can-i-close-my-account-and-start-a-new-one.md)
- [How do I create a Chess.com account?](https://support.chess.com/en/articles/8584217-how-do-i-create-a-chess-com-account.md): Learn how to create your Chess.com account step by step—on both the website and mobile apps.
- [How can I activate my account?](https://support.chess.com/en/articles/9834467-how-can-i-activate-my-account.md): Learn how to activate your Chess.com account, resend your activation link, or update your email address if you haven’t received the activation email.
- [How do I change my password?](https://support.chess.com/en/articles/8572763-how-do-i-change-my-password.md): Learn how to change your Chess.com password and the character length, number, and uppercase letter requirements for it!
- [How do I request an inactive username?](https://support.chess.com/en/articles/8599051-how-do-i-request-an-inactive-username.md): Learn how to request an inactive username on Chess.com, eligibility requirements, and steps to submit your request.
- [How do I change my email address?](https://support.chess.com/en/articles/8588078-how-do-i-change-my-email-address.md): Learn how to update the email on your Chess.com account via web or iOS and keep your account details up to date!
- [How do I log out of my account?](https://support.chess.com/en/articles/8588481-how-do-i-log-out-of-my-account.md): Always remember to log out of your Chess.com account when using a shared or public device to keep your account secure!
- [How do I change my connected accounts, like Facebook or Google?](https://support.chess.com/en/articles/8609484-how-do-i-change-my-connected-accounts-like-facebook-or-google.md): Learn how to link your Google, Facebook, and other social accounts to easily log into Chess.com!
- [How do I connect my USCF ID to my Chess.com account?](https://support.chess.com/en/articles/8724735-how-do-i-connect-my-uscf-id-to-my-chess-com-account.md): Learn how to use your US Chess Federation member ID to play US Chess online rated games on Chess.com.
- [Why can’t I sign up with my email address?](https://support.chess.com/en/articles/15003340-why-can-t-i-sign-up-with-my-email-address.md): Learn why your email may be blocked from creating a Chess.com account and what to do if it is already in use, closed, or anonymized.
- [Why is my Chess.com account disabled?](https://support.chess.com/en/articles/9862558-why-is-my-chess-com-account-disabled.md): Learn why your account may have been disabled and the steps you can take next.
- [How do I close my Chess.com account?](https://support.chess.com/en/articles/8557590-how-do-i-close-my-chess-com-account.md): Learn how to close your Chess.com account on the website and mobile apps. This fully closes your account, not just your Premium membership.
- [How do I reopen my closed account?](https://support.chess.com/en/articles/10971891-how-do-i-reopen-my-closed-account.md): Learn how to reopen your self-closed Chess.com account and what to do if your account was created using a social login.
- [How to appeal a Chess.com ban?](https://support.chess.com/en/articles/15670385-how-to-appeal-a-chess-com-ban.md): Learn how to appeal a closed Chess.com account, request a new appeal email, or submit an appeal if you no longer have access to your account's email address.
- [How do I fill out my profile?](https://support.chess.com/en/articles/8648433-how-do-i-fill-out-my-profile.md): Filling out your profile is optional, but if you’d like to share more about yourself with other Chess.com members, here’s how to do it!
- [How can I change or remove my avatar?](https://support.chess.com/en/articles/8583966-how-can-i-change-or-remove-my-avatar.md): Learn how to change, remove, or upload a new avatar on Chess.com, including image size requirements and supported file types.
- [How do I change my background, board, and pieces?](https://support.chess.com/en/articles/8594320-how-do-i-change-my-background-board-and-pieces.md): Learn how to customize the look of your board, pieces, and background on both the Chess.com website and the mobile apps.
- [How do I change what's in my Showcase?](https://support.chess.com/en/articles/8648813-how-do-i-change-what-s-in-my-showcase.md): Learn how to view, add, or remove trophies and awards from your Chess.com showcase to personalize what appears on your profile.
- [How can I change my homepage?](https://support.chess.com/en/articles/8652316-how-can-i-change-my-homepage.md): Learn how to customize your Chess.com homepage to keep your favorite features front and center every time you visit the site!
- [How can I embed a video in my profile?](https://support.chess.com/en/articles/8701401-how-can-i-embed-a-video-in-my-profile.md): Learn how to embed a video to your profile page for everyone to see when they visit your page!
- [How do I change my icon or 'flair'?](https://support.chess.com/en/articles/8701403-how-do-i-change-my-icon-or-flair.md): Learn how to setup your Flair and add a personalized touch to your profile on Chess.com
- [What are the icons on my profile page? What do they mean?](https://support.chess.com/en/articles/8615351-what-are-the-icons-on-my-profile-page-what-do-they-mean.md)
- [What is Dark Mode? How do I turn it on?](https://support.chess.com/en/articles/8705302-what-is-dark-mode-how-do-i-turn-it-on.md): Learn how to enable Dark UI on Chess.com to reduce screen brightness and how to switch back to Light UI anytime.
- [How do I know if a member is online?](https://support.chess.com/en/articles/8615202-how-do-i-know-if-a-member-is-online.md): Learn what the green and red squares on a member's avatar mean—see if they're online and available for a challenge, or in a game!
- [What are legacy backgrounds?](https://support.chess.com/en/articles/9801044-what-are-legacy-backgrounds.md)
- [How do I customize my sidebar?](https://support.chess.com/en/articles/12749551-how-do-i-customize-my-sidebar.md): Learn how to customize your Chess.com sidebar by pinning, rearranging, or hiding features for quick and easy access.
- [How do I manage my settings?](https://support.chess.com/en/articles/8615285-how-do-i-manage-my-settings.md): Learn how to access your Chess.com settings, customize your board and pieces, edit your profile, manage membership, notifications, and more!
- [How do I manage my privacy settings?](https://support.chess.com/en/articles/8614157-how-do-i-manage-my-privacy-settings.md): Learn how to manage your privacy settings on Chess.com and control who can send requests, challenges, or view your details!
- [General account settings](https://support.chess.com/en/articles/8615271-general-account-settings.md): Filling out your profile is optional, but if you’d like to share more about yourself with other Chess.com members, here’s how to do it!
- [How do I change my language on Chess.com?](https://support.chess.com/en/articles/8701398-how-do-i-change-my-language-on-chess-com.md): Learn how to change the language on Chess.com, both on the website and app, and set your preferred language for the content you want to see.
- [How can I reset my Lessons progress?](https://support.chess.com/en/articles/8708972-how-can-i-reset-my-lessons-progress.md): Discover how to reset your lesson progress on Chess.com and have a fresh start!
- [How do I manage my notifications?](https://support.chess.com/en/articles/8618508-how-do-i-manage-my-notifications.md): Learn how to customize your notifications on Chess.com and choose what you'd like to be notified about on the website, mobile, and email!
- [How can I check my ELO on Chess.com?](https://support.chess.com/en/articles/9855780-how-can-i-check-my-elo-on-chess-com.md): View your ratings for various time controls and variants on your Stats page, available on both the Chess.com website and mobile apps.
- [How do I hide the Chess.com promotional ads?](https://support.chess.com/en/articles/12883551-how-do-i-hide-the-chess-com-promotional-ads.md): Learn how Premium members can turn off Chess.com’s internal promotional ads for a fully ad-free experience.

## Troubleshooting

- [How do I report a bug or make a suggestion?](https://support.chess.com/en/articles/8583752-how-do-i-report-a-bug-or-make-a-suggestion.md): Learn how to use the Chess.com Support widget and bug reporting tool to report bugs you're facing or send a suggestion!
- [I'm having technical problems! What should I do?](https://support.chess.com/en/articles/8648692-i-m-having-technical-problems-what-should-i-do.md)
- [What is a server restart? When do they happen?](https://support.chess.com/en/articles/8609617-what-is-a-server-restart-when-do-they-happen.md)
- [How do I screenshot and screen record?](https://support.chess.com/en/articles/8701409-how-do-i-screenshot-and-screen-record.md): Learn how to take screenshots or record your screen on Windows, macOS, Android, and iOS to share bugs or issues effectively with Chess.com Support.
- [I'm getting error code RG45. What should I do?](https://support.chess.com/en/articles/8583549-i-m-getting-error-code-rg45-what-should-i-do.md): Learn what error codes RG45 and RP13 mean on Chess.com, why they occur, and how to contact support to resolve the issue.
- [Can't log in to Chess.com?](https://support.chess.com/en/articles/15853189-can-t-log-in-to-chess-com.md): Can’t log in to Chess.com on the web or mobile app? Find solutions for password problems, closed accounts, app errors, and other common login issues.
- [I just registered. Where is my activation email?](https://support.chess.com/en/articles/8609768-i-just-registered-where-is-my-activation-email.md)
- [Why can't I chat or post in forums or change my avatar?](https://support.chess.com/en/articles/8557339-why-can-t-i-chat-or-post-in-forums-or-change-my-avatar.md): Your social features, like chat, messaging, and forum posts, may be disabled for various reasons. Learn why and what you can do about it.
- [Why doesn't my avatar show?](https://support.chess.com/en/articles/8704730-why-doesn-t-my-avatar-show.md)
- [Why is my profile picture upside down or sideways?](https://support.chess.com/en/articles/8615211-why-is-my-profile-picture-upside-down-or-sideways.md)
- [Why was my password reset?](https://support.chess.com/en/articles/8583763-why-was-my-password-reset.md)
- [I forgot my password. Can you help me remember?](https://support.chess.com/en/articles/8584243-i-forgot-my-password-can-you-help-me-remember.md): Forgot your password? Learn how to quickly reset it and regain access to your Chess.com account!
- [How do I expand/collapse my sidebar?](https://support.chess.com/en/articles/10809312-how-do-i-expand-collapse-my-sidebar.md): Learn how to collapse your sidebar for more space or expand it if you're only seeing icons instead of full labels!
- [Why can't I challenge certain players?](https://support.chess.com/en/articles/8562875-why-can-t-i-challenge-certain-players.md): If you can't challenge titled or premium players, it may be due to your newcomer status or rating deviation. Learn how to fix it here!
- [Why can't I see all of my games history?](https://support.chess.com/en/articles/8648775-why-can-t-i-see-all-of-my-games-history.md)
- [Why aren't I getting email alerts?](https://support.chess.com/en/articles/8705270-why-aren-t-i-getting-email-alerts.md)
- [How do I turn off sound?](https://support.chess.com/en/articles/8704531-how-do-i-turn-off-sound.md): Learn how to customize your move sound notifications on Chess.com for both the website and mobile apps.
- [What does 'invalid login token detected' mean?](https://support.chess.com/en/articles/8652441-what-does-invalid-login-token-detected-mean.md)
- [I am a premium member! Why am I seeing ads?](https://support.chess.com/en/articles/8608784-i-am-a-premium-member-why-am-i-seeing-ads.md): Learn how ads work on Chess.com, what premium members see, and how to hide promotional content for a fully ad-free experience.
- [How do I report a bad ad?](https://support.chess.com/en/articles/8647548-how-do-i-report-a-bad-ad.md): Report disruptive or inappropriate ads on Chess.com, and learn how to capture a screenshot and find the ad’s click-through URL.
- [Why am I temporarily restricted from playing Live Chess?](https://support.chess.com/en/articles/15214900-why-am-i-temporarily-restricted-from-playing-live-chess.md): Learn why you may see an 'Online play restricted' message, what triggers this temporary restriction, and how long it lasts.
- [I signed up with Google, Facebook, or Apple. How do I log in?](https://support.chess.com/en/articles/15905869-i-signed-up-with-google-facebook-or-apple-how-do-i-log-in.md): Can't log in to Chess.com after signing up with Google, Facebook, or Apple? Learn how to recover access and what to do if you've lost your sign-in method.
- [What is lag in live chess?](https://support.chess.com/en/articles/8652311-what-is-lag-in-live-chess.md): Learn what lag is, how lag forgiveness works, and how to check connection strength to keep your chess games running smoothly.
- [How do I fix my disconnect/lag issues?](https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues.md): If you're experiencing lag or disconnections, follow these steps to improve your connection on both web and mobile devices.
- [How do I fix slowness in live chess?](https://support.chess.com/en/articles/8705092-how-do-i-fix-slowness-in-live-chess.md)
- [What is lag forgiveness? \(Why did the clocks suddenly change?\)](https://support.chess.com/en/articles/8615369-what-is-lag-forgiveness-why-did-the-clocks-suddenly-change.md)
- [Why can't I connect to Chess.com when other sites are working fine?](https://support.chess.com/en/articles/9010617-why-can-t-i-connect-to-chess-com-when-other-sites-are-working-fine.md): Learn why live chess connections are more complex than most online services, what can cause disconnections, and how RCN improves speed and stability.
- [How can I optimize my online chess performance?](https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance.md)
- [Improve responsiveness with Hardware Acceleration](https://support.chess.com/en/articles/9635438-improve-responsiveness-with-hardware-acceleration.md)
- [How do I update my browser?](https://support.chess.com/en/articles/8652537-how-do-i-update-my-browser.md)
- [How do I clear my browser cache?](https://support.chess.com/en/articles/8704743-how-do-i-clear-my-browser-cache.md)
- [What does "The challenge page was accidentally cached" mean? How do I fix it?](https://support.chess.com/en/articles/8704779-what-does-the-challenge-page-was-accidentally-cached-mean-how-do-i-fix-it.md)
- [It says 'game abandoned' but I still had time on my clock! What's going on?](https://support.chess.com/en/articles/8615100-it-says-game-abandoned-but-i-still-had-time-on-my-clock-what-s-going-on.md): Find out why you lost a Chess.com game due to abandonment or timeout, how disconnects affect your clock, and what you can do to prevent it from happening again.
- [My opponent ran out of time. Why was it a draw?](https://support.chess.com/en/articles/8557986-my-opponent-ran-out-of-time-why-was-it-a-draw.md): Learn what insufficient mating material means on Chess.com, why timeouts can result in a draw, and how special cases like two knights work.
- [What does it mean to 'abort' a game? How do I do it?](https://support.chess.com/en/articles/8609759-what-does-it-mean-to-abort-a-game-how-do-i-do-it.md): Learn why a game might be aborted mid-play, why the option may be unavailable to you, and how to abort before any moves are made!
- [I want to play my friend, but it says my rating is too low! What can I do?](https://support.chess.com/en/articles/8638581-i-want-to-play-my-friend-but-it-says-my-rating-is-too-low-what-can-i-do.md): Learn why you may not be able to challenge a friend to a game and how to update your challenge settings on the website or mobile app.
- [I can't click on the board, what should I do?](https://support.chess.com/en/articles/8652863-i-can-t-click-on-the-board-what-should-i-do.md)
- [I can't see the board! What should I do?](https://support.chess.com/en/articles/8705140-i-can-t-see-the-board-what-should-i-do.md)
- [My app is saying 'cannot create your account' what can I do?](https://support.chess.com/en/articles/8648785-my-app-is-saying-cannot-create-your-account-what-can-i-do.md)
- [How do I update the Chess.com mobile app?](https://support.chess.com/en/articles/11404445-how-do-i-update-the-chess-com-mobile-app.md): Learn how to keep your app up to date and enjoy a smooth experience on Chess.com.
- [Why can’t I get paired in Live Chess on the app anymore?](https://support.chess.com/en/articles/11405476-why-can-t-i-get-paired-in-live-chess-on-the-app-anymore.md): Learn why Live Chess pairing no longer works on outdated app versions and how to update your app to restore matchmaking.

## Mobile

- [How do I play in person against a friend on the app?](https://support.chess.com/en/articles/8583716-how-do-i-play-in-person-against-a-friend-on-the-app.md): Learn how to use the 'Play in Person' feature on the Chess.com app to enjoy a game in person without the need for a physical board.
- [What can I do if the Chess.com app won't open or freezes?](https://support.chess.com/en/articles/8589704-what-can-i-do-if-the-chess-com-app-won-t-open-or-freezes.md): Having issues with the Chess.com app? Learn how to fix crashes, freezing, login problems, and other common issues on Android and iPhone.
- [How do I turn on Confirm Move?](https://support.chess.com/en/articles/8609803-how-do-i-turn-on-confirm-move.md): Learn how to enable 'Confirm Each Move' to avoid accidental taps and ensure every move is double-checked before it’s played.
- [How do I disable haptic feedback?](https://support.chess.com/en/articles/9211337-how-do-i-disable-haptic-feedback.md): Learn how to manage haptic feedback on the Chess.com app and control vibrations for moves and low-time alerts during your games.
- [How can I optimize battery life on my mobile device?](https://support.chess.com/en/articles/9736161-how-can-i-optimize-battery-life-on-my-mobile-device.md)
- [How can I play Chess960 on the Chess.com app?](https://support.chess.com/en/articles/9835535-how-can-i-play-chess960-on-the-chess-com-app.md): To play Chess960 on the Chess.com mobile app, go to Play \> Custom and change Standard to Chess960.
- [Does Chess.com have an app?](https://support.chess.com/en/articles/9855741-does-chess-com-have-an-app.md): Use the links in this article to download the app on your mobile device and start playing on the go!
- [How to play against yourself on Chess.com](https://support.chess.com/en/articles/9859892-how-to-play-against-yourself-on-chess-com.md): You can use Analysis to simulate a game against yourself, or try Pass and Play on the mobile app to control both sides in a match.
- [How do I install the Chess.com widgets?](https://support.chess.com/en/articles/12504485-how-do-i-install-the-chess-com-widgets.md): Learn how to install and use our mobile widgets to track your streak, puzzles, or games right from your home screen.

## Sportsmanship

- [What is Chess.com's sportsmanship policy?](https://support.chess.com/en/articles/8598007-what-is-chess-com-s-sportsmanship-policy.md)
- [What is a Sandbagger?](https://support.chess.com/en/articles/8583380-what-is-a-sandbagger.md): Sandbagging is when a player intentionally lowers their rating by losing on purpose. Learn more about it and how to spot sandbaggers here!
- [What is Stalling?](https://support.chess.com/en/articles/8584203-what-is-stalling.md)
- [How does game abandonment work?](https://support.chess.com/en/articles/8593801-how-does-game-abandonment-work.md): See why games are marked abandoned or lost on time after a disconnect or lag, even if your connection seems fine, and learn how the timers work.
- [What is vacation abuse?](https://support.chess.com/en/articles/8609526-what-is-vacation-abuse.md)

## Safety

- [How can I stay secure on Chess.com?](https://support.chess.com/en/articles/8615124-how-can-i-stay-secure-on-chess-com.md): If you suspect your password has been compromised, there are steps you can take to protect your account.
- [My account was hacked. How do I recover it?](https://support.chess.com/en/articles/15850469-my-account-was-hacked-how-do-i-recover-it.md): Lost access to your Chess.com account? Learn how to recover it if your email, password, or username was changed without your permission.
- [How does Chess.com help keep children safe?](https://support.chess.com/en/articles/16208488-how-does-chess-com-help-keep-children-safe.md): Learn how Chess.com helps protect young members through parental consent, Safe Mode, reporting tools, and community moderation, and what to do if you have a safety concern.
- [What should I do if another member is rude or abusive?](https://support.chess.com/en/articles/8614781-what-should-i-do-if-another-member-is-rude-or-abusive.md): If a member is abusive during a game, you can turn off in-game chat, block them, or report them in case of extreme or repeated abuse.
- [How do I report someone?](https://support.chess.com/en/articles/8562517-how-do-i-report-someone.md): Learn how to report inappropriate behavior or cheating on Chess.com using the Report tool on web or mobile.
- [How can I block another user?](https://support.chess.com/en/articles/8609264-how-can-i-block-another-user.md): Learn how to block or report members on Chess.com to stop unwanted interactions and create a safer, more comfortable experience.
- [What are the site's policies?](https://support.chess.com/en/articles/8728735-what-are-the-site-s-policies.md): Review the site policies to ensure you're following the rules, keeping your account in good standing and enjoying Chess.com to the fullest!
- [What happens to accounts that violate community policies?](https://support.chess.com/en/articles/8609253-what-happens-to-accounts-that-violate-community-policies.md): Learn about how Chess.com takes action on abusive behavior.
- [What is 'safe mode' on Chess.com?](https://support.chess.com/en/articles/8614033-what-is-safe-mode-on-chess-com.md): Discover how to limit social interactions on Chess.com and enjoy a quiet and relaxing gaming experience!
- [What is spamming?](https://support.chess.com/en/articles/8615342-what-is-spamming.md)
- [What kind of username can I choose?](https://support.chess.com/en/articles/8609530-what-kind-of-username-can-i-choose.md): Learn which usernames are not allowed on Chess.com and how to choose one that meets our community guidelines.
- [Can I have multiple accounts?](https://support.chess.com/en/articles/8568381-can-i-have-multiple-accounts.md): Learn how to request a second Chess.com account, understand the rules for using it, and what actions are not allowed!
- [What do I need to know about Fair Play on Chess.com?](https://support.chess.com/en/articles/8568369-what-do-i-need-to-know-about-fair-play-on-chess-com.md): Learn Chess.com's Fair Play rules, how cheat detection works, what can lead to an account closure, and how to appeal if your account is closed.
- [What counts as cheating on Chess.com?](https://support.chess.com/en/articles/8583921-what-counts-as-cheating-on-chess-com.md): Learn what behavior is not allowed in Live and Daily games, puzzles, and how cheating rules apply to bot and unrated games.
- [They reported me for cheating, but I didn't cheat! Am I in trouble?](https://support.chess.com/en/articles/8598004-they-reported-me-for-cheating-but-i-didn-t-cheat-am-i-in-trouble.md): Learn how Chess.com handles cheating reports, why accounts are not closed based solely on reports, and how the Fair Play team investigates.
- [Are streamers cheating when they get suggestions from viewers?](https://support.chess.com/en/articles/9067381-are-streamers-cheating-when-they-get-suggestions-from-viewers.md): Curious how Fair Play works when streamers get move suggestions in chat? Here’s what you need to know!
- [Can I share computers with another member?](https://support.chess.com/en/articles/8614775-can-i-share-computers-with-another-member.md): Do you share a location or device with another Chess.com member? Learn here the rules you need to follow to stay within our guidelines!
- [What happens when someone is caught cheating?](https://support.chess.com/en/articles/8588324-what-happens-when-someone-is-caught-cheating.md): Learn what happens when someone cheats on Chess.com, including account closures and how rating refunds work if you played against them.
- [GDPR and The Right to be Forgotten. How can I view or delete my account data?](https://support.chess.com/en/articles/8598425-gdpr-and-the-right-to-be-forgotten-how-can-i-view-or-delete-my-account-data.md): Learn what data Chess.com stores, how to delete your account and data, and the time it takes to complete the deletion process.
- [Why do I need Parental Consent?](https://support.chess.com/en/articles/11070988-why-do-i-need-parental-consent.md): Learn why parental consent is required and how guardians can complete the form to grant access to Chess.com.

## Variants

- [How do I play chess variants?](https://support.chess.com/en/articles/8583983-how-do-i-play-chess-variants.md): Learn where to find and play your favorite chess variants on Chess.com.
- [How can I make my own chess variant?](https://support.chess.com/en/articles/8609332-how-can-i-make-my-own-chess-variant.md): Ever wanted to create your own chess variant? You can on the Chess.com Variants page! Learn how to do it here!
- [How do I play variants on the Chess.com app?](https://support.chess.com/en/articles/9836648-how-do-i-play-variants-on-the-chess-com-app.md): Variants aren't available on the Chess.com apps, but you can play them on your mobile browser, though it may be less optimal.
- [What is Chess 960 or Fischer Random Chess?](https://support.chess.com/en/articles/8583977-what-is-chess-960-or-fischer-random-chess.md): Learn how Chess960 works, how to castle in this variant, and where to play it on Chess.com—on both web and mobile!
- [How do I Castle in Chess960?](https://support.chess.com/en/articles/8614060-how-do-i-castle-in-chess960.md): Learn how castling works in Chess960, including final piece positions, rules, and tips for performing the move correctly during a game.
- [What is 3-Check chess?](https://support.chess.com/en/articles/8588462-what-is-3-check-chess.md): Learn how to play 3-Check on Chess.com, and where to play if you want to unlock achievements for playing it!
- [What is King of the Hill \(KOTH\)?](https://support.chess.com/en/articles/8594498-what-is-king-of-the-hill-koth.md): Learn how to play King of the Hill on Chess.com, win by reaching the center, and where to go to unlock achievements for this variant.
- [What is Racing Kings chess?](https://support.chess.com/en/articles/8614048-what-is-racing-kings-chess.md): Learn the rules of Racing Kings and race to get your king to the 8th rank before your opponent!
- [What is Atomic chess?](https://support.chess.com/en/articles/8615237-what-is-atomic-chess.md)
- [What is Duck Chess?](https://support.chess.com/en/articles/8615411-what-is-duck-chess.md): Play Duck Chess on Chess.com: a fun chess variant with a movable duck that blocks squares and adds fresh tactical depth each turn!
- [What is No Castling chess?](https://support.chess.com/en/articles/8659787-what-is-no-castling-chess.md)
- [What is Torpedo chess?](https://support.chess.com/en/articles/8705335-what-is-torpedo-chess.md): Play Torpedo Chess on Chess.com, a DeepMind-inspired variant where pawns can always move two squares forward.
- [What is Fog Of War chess?](https://support.chess.com/en/articles/8708650-what-is-fog-of-war-chess.md)
- [What is Capture Anything chess?](https://support.chess.com/en/articles/8708660-what-is-capture-anything-chess.md): Discover the rules for Capture Anything chess and learn how to play this exciting variant on Chess.com!
- [What is Horde chess?](https://support.chess.com/en/articles/8708676-what-is-horde-chess.md): Learn the rules and how to play this exciting variant on Chess.com where White uses a horde of pawns to checkmate the black king!
- [What is Sideways Pawns chess?](https://support.chess.com/en/articles/8708719-what-is-sideways-pawns-chess.md): Read about the rules for Sideways Pawns chess and learn where to play this exciting variant on Chess.com!
- [What is Giveaway chess?](https://support.chess.com/en/articles/8659140-what-is-giveaway-chess.md)
- [What is Chaturanga?](https://support.chess.com/en/articles/8648829-what-is-chaturanga.md)
- [What is Blindfold chess?](https://support.chess.com/en/articles/8618510-what-is-blindfold-chess.md)
- [What is Solo Chess?](https://support.chess.com/en/articles/8588122-what-is-solo-chess.md)
- [What is Spell Chess?](https://support.chess.com/en/articles/8588083-what-is-spell-chess.md): Dominate the board with spells in this exciting variant! Freeze areas or jump over selected squares to gain the advantage.
- [How can I play Spell Chess?](https://support.chess.com/en/articles/9835550-how-can-i-play-spell-chess.md): Cast powerful spells to take control of the board in this exciting variant. Play Spell Chess on the '4 Player & Variants' page on Chess.com.
- [What is Crazyhouse?](https://support.chess.com/en/articles/8614995-what-is-crazyhouse.md): Learn how Crazyhouse works, where captured pieces switch sides and can be dropped back into the board!
- [4 Player Chess \(4PC\)](https://support.chess.com/en/articles/8614233-4-player-chess-4pc.md): Learn how Four Player Chess works on Chess.com, including rules for Teams, Free-for-All, Solo, and Variant games.
- [How do ratings work in 4 Player Chess?](https://support.chess.com/en/articles/8724787-how-do-ratings-work-in-4-player-chess.md): Learn how Chess.com calculates 4 Player Chess ratings in Free-for-All and Teams modes using the Glicko-2 system.
- [How do I challenge a friend to play four player chess?](https://support.chess.com/en/articles/8614015-how-do-i-challenge-a-friend-to-play-four-player-chess.md)
- [Two players in 4 player chess FFA teamed up on me! Isn't that against the rules?](https://support.chess.com/en/articles/8659170-two-players-in-4-player-chess-ffa-teamed-up-on-me-isn-t-that-against-the-rules.md)
- [What is Bughouse?](https://support.chess.com/en/articles/8615092-what-is-bughouse.md): Discover the rules of Bughouse, a chess variant for four players on two separate boards where you and your partner can help each other win!
- [How do I partner with someone in Bughouse?](https://support.chess.com/en/articles/8659797-how-do-i-partner-with-someone-in-bughouse.md): Learn how to start a Bughouse game, invite or unpartner teammates, and choose your opponent on Chess.com.
- [How do I play Vote Chess?](https://support.chess.com/en/articles/8614177-how-do-i-play-vote-chess.md)

## Courses

- [Does Diamond unlock all purchasable courses?](https://support.chess.com/en/articles/10318117-does-diamond-unlock-all-purchasable-courses.md): A premium subscription on Chess.com offers many benefits, but it does not unlock all paid courses. Learn about the perks here!
- [What are MoveTrainer® courses?](https://support.chess.com/en/articles/10318195-what-are-movetrainer-courses.md): Learn about MoveTrainer® courses on Chess.com and where to find them to boost your chess skills!
- [Where can I get different courses to study?](https://support.chess.com/en/articles/10318242-where-can-i-get-different-courses-to-study.md): Discover where to find Courses on Chess.com and begin your learning journey today!
- [Can I download the course I own?](https://support.chess.com/en/articles/10318275-can-i-download-the-course-i-own.md): Chess.com courses and videos are not available as physical copies, .pgn files, or downloads to prevent piracy and protect authors' income.
- [How do I browse for and learn/review a certain variation?](https://support.chess.com/en/articles/10318281-how-do-i-browse-for-and-learn-review-a-certain-variation.md): Learn how to skip ahead to your favorite opening variations or exercises in the courses on Chess.com!
- [Why can't I see my Chessable courses on Chess.com?](https://support.chess.com/en/articles/11160864-why-can-t-i-see-my-chessable-courses-on-chess-com.md): Learn how to export your Chessable courses to Chess.com easily and start studying them directly from your Chess.com account!
- [How do I manage my course settings?](https://support.chess.com/en/articles/10319078-how-do-i-manage-my-course-settings.md): Learn how to customize your course settings on Chess.com. Choose how to review variations, what to study, and more!
- [How does a course receive a star rating?](https://support.chess.com/en/articles/10319087-how-does-a-course-receive-a-star-rating.md): Curious about the ratings under each course on Chess.com? Learn how they’re generated here!
- [How do I recover a paused course?](https://support.chess.com/en/articles/10319089-how-do-i-recover-a-paused-course.md): Learn how to find your paused courses on Chess.com and how to unpause them so you can continue with your learning journey!
- [How do I go from MoveTrainer® to an Analysis board with a chess engine?](https://support.chess.com/en/articles/10319091-how-do-i-go-from-movetrainer-to-an-analysis-board-with-a-chess-engine.md): Learn how to open a MoveTrainer® review session in the Analysis Board to explore positions, use an engine, and export PGNs.
- [Will I receive a physical copy of the course I purchased?](https://support.chess.com/en/articles/10319105-will-i-receive-a-physical-copy-of-the-course-i-purchased.md): Purchased a course on Chess.com and wondering if you'll get a physical copy for offline study? Find out if that's an option here!
- [How do I search for a specific course?](https://support.chess.com/en/articles/10319118-how-do-i-search-for-a-specific-course.md): Interested in a specific topic? Use the search bar or filters within Courses on Chess.com to find what you want to learn. Learn how here!
- [How do I restart a course on Chess.com?](https://support.chess.com/en/articles/10319127-how-do-i-restart-a-course-on-chess-com.md): If you've overloaded yourself with course work and want to start again at a more manageable pace, learn how to do it here!
- [What are the rating ranges of skill levels?](https://support.chess.com/en/articles/10319134-what-are-the-rating-ranges-of-skill-levels.md): Not sure which course suits your skill level? Learn how to choose the right level for you here!
- [Do the courses based on print books include all the content from the original books?](https://support.chess.com/en/articles/10319150-do-the-courses-based-on-print-books-include-all-the-content-from-the-original-books.md): Wondering if your digital course on Chess.com has the same content as the print book? Get your answer here!
- [What do the colored arrows and circles mean in MoveTrainer®?](https://support.chess.com/en/articles/10319151-what-do-the-colored-arrows-and-circles-mean-in-movetrainer.md): Wondering what the visual aids in your course on Chess.com mean? Learn how to interpret them here!
- [What does Avg. Training Depth mean?](https://support.chess.com/en/articles/10319155-what-does-avg-training-depth-mean.md): If you've explored a course details page, you may have noticed numbers under Variations Overview. Learn what Avg. Training Depth means here!
- [I constantly have too many moves to review. Can I adjust this?](https://support.chess.com/en/articles/10319168-i-constantly-have-too-many-moves-to-review-can-i-adjust-this.md): If you have too many moves to review, we suggest you master these moves before adding any more to your plate.
- [Can I exchange/swap courses I’ve purchased for different ones?](https://support.chess.com/en/articles/10319169-can-i-exchange-swap-courses-i-ve-purchased-for-different-ones.md): Courses on Chess.com cannot be exchanged or swapped for other courses after purchase.
- [What are reference lines?](https://support.chess.com/en/articles/10319315-what-are-reference-lines.md): Learn about reference lines and their importance in your study sessions.
- [If I buy just the MoveTrainer® course first, can I still upgrade to video at a later time?](https://support.chess.com/en/articles/10319172-if-i-buy-just-the-movetrainer-course-first-can-i-still-upgrade-to-video-at-a-later-time.md): Find out here if you can upgrade to the video option after purchasing just the MoveTrainer® course.
- [Will I be able to download the course I bought?](https://support.chess.com/en/articles/10319110-will-i-be-able-to-download-the-course-i-bought.md): Chess.com courses and videos are not available as physical copies, .pgn files, or downloads to prevent piracy and protect authors' income.
- [Can I download the video upgrade I bought?](https://support.chess.com/en/articles/10319174-can-i-download-the-video-upgrade-i-bought.md): If you’ve upgraded your MoveTrainer® course to include video and want to know if it’s downloadable for offline learning, find out here!
- [How can I get a refund for a course?](https://support.chess.com/en/articles/10319180-how-can-i-get-a-refund-for-a-course.md): We offer a 30-day money-back guarantee, no questions asked, on MoveTrainer and video course purchases.
- [How do I see my purchase history?](https://support.chess.com/en/articles/10319225-how-do-i-see-my-purchase-history.md): Learn how to access your purchase history on Chess.com and review the courses you've bought anytime!
- [Why is my course no longer listed in the shop?](https://support.chess.com/en/articles/10319186-why-is-my-course-no-longer-listed-in-the-shop.md): Purchased a course on Chess.com but now can't find it in the store? Learn here why this happens and what it means!
- [How does the special discount given for owning a previous course work?](https://support.chess.com/en/articles/10319199-how-does-the-special-discount-given-for-owning-a-previous-course-work.md): Find out if you're eligible for this rare discount, how to redeem it, and get answers to frequently asked questions!
- [What is the default study option?](https://support.chess.com/en/articles/10319252-what-is-the-default-study-option.md): The default study option depends on the type of game aspect the course focuses on.
- [What is the default line review option?](https://support.chess.com/en/articles/10319260-what-is-the-default-line-review-option.md): Learn what the default variation review option is for courses on Chess.com and how to switch it to your preferred one.
- [What are the default repetitions?](https://support.chess.com/en/articles/10319266-what-are-the-default-repetitions.md): Learn what the default repetitions number is in Chess.com's courses.
- [When will the variations be ready for my review?](https://support.chess.com/en/articles/10319267-when-will-the-variations-be-ready-for-my-review.md): Learn how often your variations are ready for review and what factor determines this.
- [What are trainable lines?](https://support.chess.com/en/articles/10319269-what-are-trainable-lines.md): Learn the difference between a trainable line and an informational or reference variation.
- [What are informational lines?](https://support.chess.com/en/articles/10319277-what-are-informational-lines.md): Learn about informational lines and discover why they are not variations to be reviewed in a course.
- [What are alternative lines?](https://support.chess.com/en/articles/10319284-what-are-alternative-lines.md): Learn what alternative lines are in courses on Chess.com.
- [What are puzzle variations?](https://support.chess.com/en/articles/10319300-what-are-puzzle-variations.md): Learn about puzzle variations and what makes them different from other variations within a course!
- [How do I pause studying a specific line?](https://support.chess.com/en/articles/10319302-how-do-i-pause-studying-a-specific-line.md): Learn how to pause a line to stop being prompted to review it!
- [What does it mean to pause a course from learning?](https://support.chess.com/en/articles/10319305-what-does-it-mean-to-pause-a-course-from-learning.md): Learn what pausing a course on Chess.com does and how to pause it—don't worry, you won't lose your progress!
- [What are Quickstarter variations?](https://support.chess.com/en/articles/10319318-what-are-quickstarter-variations.md): Learn about Quickstarted variations and how the staff picks them!
- [What is the Learn option?](https://support.chess.com/en/articles/10319320-what-is-the-learn-option.md)
- [How does the spaced repetition scheduling work?](https://support.chess.com/en/articles/10319322-how-does-the-spaced-repetition-scheduling-work.md): Learn how often your variations are ready for review and what factor determines this.
- [What does the review number indicate?](https://support.chess.com/en/articles/10319323-what-does-the-review-number-indicate.md): Learn what the number next to 'To Review' means in your courses.
- [What are Key moves?](https://support.chess.com/en/articles/10319325-what-are-key-moves.md): Learn what key moves are and why authors mark certain moves as key moves for you to study!
- [Can I learn my courses on the Chess.com mobile app?](https://support.chess.com/en/articles/10319328-can-i-learn-my-courses-on-the-chess-com-mobile-app.md): Courses can only be reviewed on the Chess.com website, but you can still access them through your mobile browser for on-the-go learning!
- [How do I study entire variations instead of just key moves?](https://support.chess.com/en/articles/10319335-how-do-i-study-entire-variations-instead-of-just-key-moves.md): Learn how to customize your study options on Chess.com and choose the setting that best suit your learning needs!
- [What is a verified endorsement of a course?](https://support.chess.com/en/articles/10319338-what-is-a-verified-endorsement-of-a-course.md): Learn about course endorsements on Chess.com and the role titled players play in verifying them!
- [What keyboard shortcuts can I use?](https://support.chess.com/en/articles/10319340-what-keyboard-shortcuts-can-i-use.md): Discover the keyboard shortcuts you can use while studying your courses on Chess.com and enjoy a smoother learning experience!