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I'm having issues on my mobile app. What can I do?
I'm having issues on my mobile app. What can I do?
Updated over 2 weeks ago

How to fix issues with the Chess.com app

Many issues, including login problems, can often be resolved by reinstalling the app. Corruptions or incomplete updates may occur, so deleting and reinstalling the app is a simple solution. We recommend trying this first whenever you encounter issues with the app!

Android

Before reinstalling, make sure your device is running the latest version of the Android OS. See here for instructions on how to check or update your operating system: Check & update your Android version.

After ensuring your OS is up to date, please follow these steps:

  • Enter your Android device’s settings

  • Navigate to Apps in Settings

  • Locate and select the Chess.com app

  • Tap on 'Storage and Cache,' and then select ‘Clear Storage’ and 'Clear Cache' (this may also be labeled 'Clear App Data'). This step is crucial but often overlooked, so please don't skip it!

  • Uninstall the app

  • Power your device off, then on

  • Reinstall the app from the Google Play Store.


iOS

Before reinstalling on iOS, please check your iOS version. If your device is running a version lower than iOS 11, you will not be able to reinstall the app.

If you've confirmed that your iOS is up to date, please follow these steps::

  • Press and hold the app icon until it begins to wiggle

  • Tap the 'x' in the top right corner of the app to uninstall it

  • Reinstall the app from the App Store.

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