Many issues, including login problems, can often be resolved by reinstalling the app. Corruptions or incomplete updates may occur, so deleting and reinstalling the app is a simple solution. We recommend trying this first whenever you encounter issues with the app!
Android
Before reinstalling, ensure your device is running the latest version of the Android OS. Follow these instructions to check for and update your operating system: Check & update your Android version
After ensuring your OS is up to date, please follow these steps:
Enter your Android device’s settings.
Navigate to Apps in Settings.
Locate and select the Chess.com app.
Tap on 'Storage and Cache,' and then select ‘Clear Storage’ and 'Clear Cache' (this may also be labeled 'Clear App Data'). This step is crucial but often overlooked, so please don't skip it!
Uninstall the app.
Power your device off, then on.
Reinstall the app from the Google Play Store.
iOS
Before reinstalling on iOS, please check your iOS version. If your device is running a version lower than iOS 11, you will not be able to reinstall the app.
If you've confirmed that your iOS is up to date, please follow these steps::
Press and hold the app icon until it begins to wiggle.
Tap the "x" in the top right corner of the app to uninstall it.
Reinstall the app from the App Store.