Improve your connection
If you frequently experience disconnects or lag during your games, please try these steps to improve your connection:
Web
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Mobile |
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📚 Check out this article to learn how to reinstall your Chess.com app: I'm having issues on my mobile app, what can I do? |
📚Check out this article for tips on how to have a better gaming experience: How can I optimize my online chess performance?
How to check your ping
If the web steps don't help, contact your internet service provider for a faster connection. Chess.com servers can handle up to 1000ms (1 second) of lag, but higher ping may affect gameplay.
Hover over 'Play' on the left-side menu and click 'Play'
Click the icon at the bottom right next to the board to open the console
Type /ping in the pop-up window to check your ping.
📚Check out this article to learn how to Improve responsiveness with Hardware Acceleration