Consequences of cheating on Chess.com
When someone is caught cheating, their account is closed and they are blocked from creating new accounts.
If someone's account is closed for cheating, it means they were found engaging in activities listed under 'Not Allowed' in this article: What counts as cheating on Chess.com?
📚 Check out this article to learn how to report a member: How do I report someone?
Losing against a cheating member
If you lost to someone caught cheating, you'll receive an email notification from Chess.com like the one below:
You can also identify if someone has been closed for cheating by the 'Closed: Fair Play' icon next to their name in your game archives:
We will refund rating points if you lose a game against an account closed for cheating. However, we are unable to alter game or tournament outcomes.
If you haven't received a rating refund within 15 days of your account closure, please contact our Support team for assistance.