Chess.com

Learn how to report inappropriate behavior or cheating on Chess.com using the Report tool on web or mobile.

How do I report someone?

Read Chess.com's Fair Play rules and get answers to all your questions about our Fair Play process!

What do I need to know about Fair Play on Chess.com?

Learn how to request a second Chess.com account, understand the rules for using it, and what actions are not allowed!

Can I have multiple accounts?

I'm getting error code RG45. What should I do?

What counts as cheating on Chess.com?

What happens when someone is caught cheating?

They reported me for cheating, but I didn't cheat! Am I in trouble?

Learn what data Chess.com stores, how to delete your account and data, and the time it takes to complete the deletion process.

GDPR and The Right to be Forgotten. How can I view or delete my account data?

Learn about how Chess.com takes action on abusive behavior.

What happens to accounts that violate community policies?

Learn how to block or report members on Chess.com to stop unwanted interactions and create a safer, more comfortable experience.

How can I block another user?

What kind of username can I choose?

Do you share a location or device with another Chess.com member? Learn here the rules you need to follow to stay within our guidelines!

Can I share computers with another member?

If a member is abusive during a game, you can turn off in-game chat, block them, or report them in case of extreme or repeated abuse.

What should I do if another member is rude or abusive?

If you suspect your password has been compromised, there are steps you can take to protect your account.

How can I stay secure on Chess.com?

What is spamming?

Review the site policies to ensure you're following the rules, keeping your account in good standing and enjoying Chess.com to the fullest!

What are the site's policies?

Learn why parental consent is required and how guardians can complete the form to grant access to Chess.com.

Why do I need Parental Consent?

Safety

Contact Us

Find answers and get help from Intercom Support and Community Experts

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/458099/db952d0a51264575bad16d55/d73701f18983e1eaf8c0a08be9d962e8.png)