Chess.com

If you suspect your password has been compromised, there are steps you can take to protect your account.

How can I stay secure on Chess.com?

Learn how to stay safe, block users, and understand fair play on Chess.com.

Safety

If a member is abusive during a game, you can turn off in-game chat, block them, or report them in case of extreme or repeated abuse.

What should I do if another member is rude or abusive?

Learn how to report inappropriate behavior or cheating on Chess.com using the Report tool on web or mobile.

How do I report someone?

Learn how to block or report members on Chess.com to stop unwanted interactions and create a safer, more comfortable experience.

How can I block another user?

Review the site policies to ensure you're following the rules, keeping your account in good standing and enjoying Chess.com to the fullest!

What are the site's policies?

Learn about how Chess.com takes action on abusive behavior.

What happens to accounts that violate community policies?

Discover how to limit social interactions on Chess.com and enjoy a quiet and relaxing gaming experience!

What is 'safe mode' on Chess.com?

What is spamming?

What kind of username can I choose?

Learn about site policies and how to block or report members for inappropriate behavior.

Community Conduct

Learn how to request a second Chess.com account, understand the rules for using it, and what actions are not allowed!

Can I have multiple accounts?

Read Chess.com's Fair Play rules and get answers to all your questions about our Fair Play process!

What do I need to know about Fair Play on Chess.com?

What counts as cheating on Chess.com?

What happens when someone is caught cheating?

They reported me for cheating, but I didn't cheat! Am I in trouble?

Curious how Fair Play works when streamers get move suggestions in chat? Here’s what you need to know!

Are streamers cheating when they get suggestions from viewers?

Do you share a location or device with another Chess.com member? Learn here the rules you need to follow to stay within our guidelines!

Can I share computers with another member?

Learn what counts as cheating, what happens when it’s detected, and how Fair Play policies keep the game honest.

Fair Play

Learn what data Chess.com stores, how to delete your account and data, and the time it takes to complete the deletion process.

GDPR and The Right to be Forgotten. How can I view or delete my account data?

Learn why parental consent is required and how guardians can complete the form to grant access to Chess.com.

Why do I need Parental Consent?

Learn about account privacy, data deletion, and parental consent.

Privacy

Contact Us

Find answers and get help from Intercom Support and Community Experts

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