The site needs to recognize that you are genuinely logged off before it will start emailing you. When you are done using Chess.com for the day or want to get a break, try hitting 'Log out' from the settings gear at the bottom-left corner of any page to make sure the site recognizes you’ve logged off and triggers email notifications.
Also, make sure to add '@chess.com' to your email’s allowed senders list to prevent our emails from being filtered out before it reaches your inbox!
💡 You can adjust your email settings at any time from your notification settings.