Improve your connection
If you frequently experience disconnects or lag during your games, please try these steps to improve your connection:
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If you are still having issues after trying the steps above, you might need to contact your internet service provider for a faster connection.
Check out this article for tips on how to have a better gaming experience: How can I optimize my online chess performance?
How do I check my ping?
Chess.com servers can handle up to 1000ms (1 second) of lag, but having a high ping may still affect your gameplay experience.
You can check your ping in two ways: from the lobby or during a game.
Before you do, keep in mind that the first ping might be a little slower—this is normal, as your device is still figuring out the best route to the server. For more accurate results, try running the ping command a few times, allowing short pauses between each.
From the lobby
This method shows your connection speed to all Chess.com gameplay servers.
Go to chess.com/play/online.
Click the icon at the bottom right of the board to open the console.
Type /ping in the pop-up window to see your ping results.
During a game
This method shows your ping to the specific server you're currently playing on.
You can only check your ping using the methods described above. Ping commands won't work while you're observing a game.