The Courses on Chess.com are digital e-courses that can only be accessed via the platform. While you can make the most of the course via our web, tablet, and mobile platforms, there are no downloadable files like PDFs, PGNs, or video files. This is to combat piracy and protect our authors from a loss of income.
If you expected to receive a download we apologize for the misunderstanding and can provide a full refund under our 30-day money-back guarantee.
Check out this article to learn more about our payment policies: What are your payment policies (refunds, services, currency, etc.)?