30-day money-back guarantee on Chess.com
Our money-back guarantee allows you to refund anything you have purchased within that time frame. It does not have to be on an order-per-order basis, we are quite flexible. For example, if you bought a course with the video upgrade and only want to return the videos but keep the MoveTrainer course, that's no problem at all.
This applies only if you're not satisfied with the course. It is not a price guarantee. We want the 30-day guarantee to reflect the quality of the course.
How do I request a refund for a Course?
Click 'Support' from the menu at the bottom left of any Chess.com page to open de Messenger.
Select 'Contact support,' and click 'Get Started.'
Select 'Get more help' to skip the articles search and type 'I'd like to be refunded for a course.' This sentence is important to be taken to the correct team!
Follow the prompts and we'll get back to you as soon as possible.
Limitations on multiple refund requests
Refund requests for the same course cannot be processed more than once. For instance, if you request a refund for a course and later repurchase it, you will not be able to request a refund for the same course again.