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Why can't I chat or post in forums or change my avatar?
Why can't I chat or post in forums or change my avatar?
Updated over a week ago

Activate Your Account

To enjoy full access to all features, please activate your account. Without activation, you won't be able to chat, post in forums, or add/change your avatar.

To activate your account, click the link in the activation email sent to you when you signed up. This email was sent to the address you provided during registration.

Check out this article if you are having issues activating your account: I just registered. Where is my activation email?


Check Your Settings

If your chat is restricted, you may have changed your chat settings to disallow messages. To fix this, go to Settings > Live Chess/Daily Chess and set the Game Chat option to Friends Only or Everybody. Click Save to apply the changes!

If you can’t chat with certain members, it might be because they have blocked this option for themselves.


Have I Been Restricted?

If you were previously able to post but now can't, your account might be restricted. This also prevents you from adding or changing your avatar.

Possible reasons for restriction:

  • Spam-like messages: Sometimes, regular messages can trigger our spam filter, especially if you send the same message to many members or post identical messages on multiple profiles.

  • Abusive or offensive language: Chess can get intense, but using foul or insulting language is not tolerated. This behavior can lead to your chat privileges being removed.

If your chat is restricted for spam or abusive language, the restriction usually lasts for one day or one week. Repeated offenses can result in longer or permanent restrictions.

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