Receiving a notification from Chess.com because your password has been reset can be concerning. Here are several possible reasons for this notification and what you should do next:
You changed the password in your settings
If you recently changed your password in your profile settings, you will receive a notification confirming this change. If you made this change yourself, you can safely ignore the notification. However, if you did not change your password, please contact us immediately.
Our Support team changed your password
If you have been locked out of your account and recently contacted support for assistance, they may have reset your password. In this case, the notification is part of the process to help you regain access.
Your account was vulnerable, attacked, or compromised
The Chess.com support team proactively monitors and may detect that there were attempts to access your account using passwords stolen from other websites that have been posted online (such as https://haveibeenpwned.com/). In this case, Chess.com may take action to secure your account and protect you by resetting your password.
You had no password set on your account, and other login methods were not working
If you initially used a third-party login method, such as Facebook or Google, and that method is no longer available (for example, if you deleted your Facebook account), we may set a password for you to help you log in.
Other rare scenarios
While the above scenarios cover the most common reasons for a password reset, there may be other rare instances that could apply. If none of these explanations seem to fit your situation, please reach out to our support team for further information.
If you believe your password was changed by someone other than Chess.com, or if you suspect that someone is trying to access your account, please contact our Support team immediately — We are here to help you!