Your report is important to us, and we thoroughly investigate abusive behavior to ensure Chess.com remains a fun, safe, and fair platform for everyone.
Our approach to abuse
Members who engage in abusive behavior, spam, trolling, or violate our community policies may face consequences.
For first-time offenses, we typically issue a warning to remind members of the rules and inform them that their behavior is unacceptable. Most members correct their behavior after receiving a warning. However, repeat offenders or those committing severe violations may face the following actions:
Temporary or permanent restrictions on chat, messaging, and forum posting
Restrictions on profile editing
Account closure
Permanent ban
What happens when a member is reported for abuse?
Check out this article to learn how to report a member: How do I report someone?
If you witness or experience inappropriate behavior, please report it, and our team will review the situation and take appropriate action.
If a member is bothering you personally, you have the option to block them from interacting with you.
If we take action against an account that you reported, you may receive the message below in your Chess.com inbox:
If a member you played against is closed for abuse, you will see the
icon next to their name in your archive:Keep in mind mutes are not visible to others, so you may not be able to tell if a member is currently muted. However, rest assured that action may have been taken against the account.
