Our approach to abuse
Your report is important to us, and we thoroughly investigate abusive behavior to ensure Chess.com remains a fun, safe, and fair platform for everyone.
Members who engage in abusive behavior, spam, trolling, or violate our community policies may face consequences.
For first-time offenses, we typically issue a warning to remind members of the rules and inform them that their behavior is unacceptable. Most members correct their behavior after receiving a warning. However, repeat offenders or those committing severe violations may face the following actions:
Temporary or permanent restrictions on chat, messaging, and forum posting
Restrictions on profile editing
Account closure
Permanent ban
How can I report a member?
If you witness or experience inappropriate behavior, please report it, and our team will review the situation and take appropriate action.
If a member is bothering you personally, you have the option to block them from interacting with you.
Check out this article to learn how to report a member: How do I report someone?
What happens when a member is reported for abuse?
If we take action against an account that you reported, you may receive the message below in your Chess.com inbox:
If a member you played against is closed for abuse, you will see the 'Closed: Abuse' icon next to their name in your archive:
Keep in mind mutes are not visible to others, so you may not be able to tell if a member is currently muted. However, rest assured that action may have been taken against the account.
