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What happens to accounts that violate community policies?

Learn about how Chess.com takes action on abusive behavior.

Updated over 5 months ago

💡 Your report is important to us, and we thoroughly investigate abusive behavior to ensure Chess.com remains a fun, safe, and fair platform for everyone. 

Our approach to abuse

Members who engage in abusive behavior, spam, trolling, or violate our community policies may face consequences.

For first-time offenses, we typically issue a warning to remind members of the rules and inform them that their behavior is unacceptable. Most members correct their behavior after receiving a warning. However, repeat offenders or those committing severe violations may face the following actions:

  • Temporary or permanent restrictions on chat, messaging, and forum posting

  • Restrictions on profile editing

  • Account closure

  • Permanent ban


How can I report a member?

If you witness or experience inappropriate behavior, please report it, and our team will review the situation and take appropriate action.

If a member is bothering you personally, you have the option to block them from interacting with you.

📚 Check out this article to learn how to report a member: How do I report someone?


What happens when a member is reported for abuse?

  • If we take action against an account that you reported, you may receive the message below in your Chess.com inbox:

  • If a member you played against is closed for abuse, you will see the 'Closed: Abuse' icon next to their name in your archive:

    • Keep in mind mutes are not visible to others, so you may not be able to tell if a member is currently muted. However, rest assured that action may have been taken against the account.

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