When you create an account, the activation link is automatically sent to the email address you provided during registration. If you haven't received the activation email yet, please follow these steps:
Wait 20 minutes: Emails can sometimes take a while to arrive. Please wait up to 20 minutes to see if the email arrives.
Check your spam or junk mail folder: Sometimes legitimate emails end up in spam folders. Please check your spam folder for an email titled "Chess.com - Activate Your Account".
Add alert@chess.com to your contacts or 'allowed sender' list: We use alert@chess.com to send all emails from Chess.com. Adding this email address to your trusted contacts ensures you receive all emails from us.
Double-check your entered email address: Verify the email address you entered during registration. If there's a mistake, you can click the link on the registration page to update your email. If needed, you can also try registering again.
Resend activation link or update email: Log into your account and click on the banner at the top of the homepage. From there, you can resend the activation link or update your email address:
💬 If you've tried all these steps and still haven't received your activation link, please contact Member Support with your username. We will send your activation link to you directly.