How to request a refund for your Chess.com subscription
If you’re not satisfied with your subscription and want to request a refund, just follow these steps:
Click 'Support' in the bottom left menu of any Chess.com page to open the Support Messenger.
Alternatively, click here to open the Messenger.
Select 'Contact Support,' then click 'Get Started' in your conversation.
Click 'Get more help' to skip the Help Center articles. This will let you type more details about your request.
Type 'I want a refund' in the text box and follow the prompts to reach our Billing team for help.
Read our full payment policies and subscriber agreement here: Subscriber Agreement.
Information to keep in mind
All first-time credit card and Android subscriptions are given a 30-day Money Back Guarantee.
Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc.)
Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple. Please see https://support.apple.com/en-us/HT202039.