What are your payment policies (refunds, services, currency, etc)?

If you are not satisfied, please submit a refund request using this form: Submit Refund Form

All first-time subscriptions are given a 30-Day Money Back Guarantee. Once a member has received a refund they are no longer eligible for the 30-Day Money Back Guarantee. Refunds will may not be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc).

NOTE: Due to our agreement with Apple in order to get our app in the iTunes app store, Apple will handle all refunds and subscription changes, or cancellations if you paid via Apple.  Chess.com support is not able to give refunds or make changes to subscriptions purchased through Apple, you must contact Apple support. 

Please click here to see our full payment policies and subscriber agreement.

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