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How can I get a refund for my Chess.com membership?
How can I get a refund for my Chess.com membership?

This article will walk you through the steps to request a refund for your Chess.com subscription.

Updated over a month ago

📰 Read our full payment policies and subscriber agreement here: Subscriber Agreement.

How to request a refund for your Chess.com subscription

If you're not satisfied with your subscription and would like a refund, please reach out to our Support team by clicking the button below. In the help window, select 'Update or cancel my subscription' and one of our members will gladly assist you!


Information to keep in mind

  • All first-time credit card and Android subscriptions are given a 30-day Money Back Guarantee.

  • Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc.)

  • Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple. Please see https://support.apple.com/en-us/HT202039.

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