As of May 2025, we’ve ended matchmaking support for outdated app versions, specifically, version 4.6.11 and earlier on Android, and 4.7.1 and earlier on iOS. If you try to start a Live Chess game on one of these versions, you’ll see the message: “You are not allowed to start the match.” To keep playing Live Chess with automated matchmaking, please update your app.
If you can’t update, you can still use your current version to access: Puzzles, Lessons, Daily Chess, Live games (via direct challenges), Tournaments (including those with live games).
Alternatively, if you can't update the app, you can try using the Chess.com website in your mobile browser.
Check out this article to learn how to update your app: How do I update the Chess.com mobile app?
How do I see what app version I’m using?
iOS
Open the App Store, then tap your profile icon in the top right corner.
Scroll down to find Chess.com in the list. Tap it to view the version currently installed.
Android
Go to your device’s Settings, then tap 'Apps' or 'Apps & Notifications' (this may vary by device).
Scroll down and tap the Chess.com app from the list to see the version number.
