If you encounter an error message on the app when trying to log in, stating that your account cannot be created (even if you arenât trying to create a new account), follow these steps to resolve the issue:
Reinstall the app. First, delete the app from your device, then reset your device. After the reset, reinstall the app. This should resolve the issue.
If reinstalling the app doesnât fix the problem, then this may be something to do with your account. Please contact our Support team with your username, and weâll assist you in resolving the issue.