Sometimes, sharing your own perspective of a bug or problem on the site can be more helpful than words to solve the issue, but it’s not necessarily obvious how to do that if you haven’t done it before.
A Screenshot is an image of what is on your device’s screen taken instantly, while a Screen record is a video, which captures all the actions on your screen for any length of time.
WEB
SCREENSHOT
To Screenshot on a Web browser, you have multiple options depending on the operating system:
Option 1: Keyboard shortcuts
On Windows, press Alt + Print Screen (or Fn + Alt + Print Screen) on your keyboard. If pressing these keys doesn’t work, try Windows + Shift + S, then drag across the screen to capture either the full screen or a selected area.
On Mac, press Shift + Command + 5 on your keyboard. Then select one of the three icons to the left of the opened panel to capture either the full screen or a selected area.
Option 2: Snipping tool (Built-in Windows tool)
Open Windows menu or Press the Windows key
Type “Snipping tool” and Click on the App with a scissors icon
Click “New”
You can then drag the cursor to capture a specific area of the screen or capture the whole screen
The resulting image will be put in your Clipboard, so you can directly Paste it in your next email response. With the Snipping tool, you can also draw on the image to highlight specific elements and save it to your computer files.
SCREEN RECORD
To Screen record on a Windows computer:
Press Windows Icon + Alt + R on your keyboard.
The recording of your whole screen will start and a panel will appear on the right.
Click on the Stop Recording button to stop recording.
Find the resulting video in your files by going to Videos, then Captures.
To Screen record on a Mac computer:
Press Shift + Command + 5 on your keyboard to open up the recording panel.
Click the 4th or 5th icon to record the entire screen or only a selected region.
Press on the Record button to start the recording.
Stop the recording by pressing the Stop button at the top of the screen.
Recording Panel
Stop Button
Android Mobile
SCREENSHOT
To Screenshot on an Android Device, depending on the manufacturer of your device:
Press the Side Button and the Volume Down Button OR the Side Button and the Home Button at the same time.
Quickly release both buttons.
You can then find your picture in the Photos (or Gallery) app.
SCREEN RECORD
To Screen record on a device with at least Android 11:
Open the Control Panel by swiping down from the top of your screen
Click on Screen recorder. You might need to swipe right to find it. If it's not there, tap Edit and drag the Screen recorder to your Quick Settings.
Click Start when ready. The recording begins after the countdown. You can choose whether to record audio and show touches on the screen before you start.
Reproduce the issues you are experiencing on Chess.com.
To stop recording, swipe down from the top of the screen and tap the Screen recorder notification
You will find the resulting video in your Photos (or Gallery) App, be aware that a video over 1 minute may not be processed by your phone depending on your available phone storage.
IOS Mobile
SCREENSHOT
To Screenshot on an iOS Device, depending on the version of your device:
Press the Side Button and the Volume Up Button OR the Side Button and the Home Button at the same time.
Quickly release both buttons.
After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open the screenshot and draw on it or swipe left to dismiss it. Once the thumbnail disappears, you can also find your picture in the Photos app.
SCREEN RECORD
To Screen record on an iOS Device with at least iOS 11:
Open the Control Centre. To do so, swipe down from the top-right hand corner of the screen OR swipe up from the bottom, depending on your device version.
Tap the grey Record button, then wait for the 3-second countdown. If you don’t see it, go to Settings > Control Centre, then tap the Add button next to Screen Recording and repeat steps 1 and 2.
Exit the Control Centre to record your screen by pressing anywhere at the top or bottom of the screen.
Reproduce the issues you are experiencing on Chess.com.
To stop recording, open the Control Centre, then tap the red Record button. Or tap the red status bar at the top of your screen and tap Stop.
You will find the resulting video in your Photos App, be aware that a video over 1 minute may not be processed by your phone depending on your available phone storage.
