One option is to disable "Hardware Acceleration" to see if it is causing slowness in your browser.
The Chrome and Firefox browsers have an option for "Hardware Acceleration" in their advanced settings. This option is enabled by default, even though, at this point, it has been found to be a cause of significant performance issues - even when just starting the browser itself. (See, for instance, this article.)
Hardware acceleration may cause performance issues in Live Chess, and we recommend that you disable the setting in your preferred browser(s). Here's how...
Chrome
- Open Preferences, or enter this URL: chrome://settings/
- Scroll to the bottom and click on "Advanced" to show more options
- Scroll down again, almost to the bottom, where you will find the setting for hardware acceleration
- Turn off the toggle for hardware acceleration & restart Chrome. That's it!
Firefox
- Open Firefox and click on 'Options' in the upper right menu
- Scroll down until you see Performance
- Uncheck the box that says 'use recommended performance settings'
- This will open another option to disable hardware acceleration. Uncheck the box for 'use hardware acceleration when available.'
If you've been having issues, this one change may have a huge positive effect on your Live Chess experience!
NOTE: Internet Explorer is no longer supported by Windows, and no longer receives updates! This means that modern websites like Chess.com may have certain features that don't work or behave strangely on Internet Explorer. If you are using Internet Explorer we recommend that you switch to Chrome or Firefox, or to the new Microsoft browser, Edge.