We're sorry you're having difficulties with Live Chess. Here are a couple of tricks that solve people's problems in many cases:
Do a hard refresh. On a PC you can do this by pressing Ctrl + F5. On a Mac, use Command + R.
If that doesn't work, try clearing your browser cache. (The method for doing this depends on your browser.) After that, refresh as described above.
If you have having a lot of lag or disconnects in Live Chess, see here for some tips on how to fix it.
If you are still having issues with Live chess, please contact Support. We'll be better able to help if you give us all the details about what you're experiencing.