How do I report a bad ad?

We do our best to block bad ads but sometimes they find a way through.  If you see an inappropriate, loud or aggravating ad, please let us know by submitting a bad ad report using this form.

For bad ad reports or suggestions, please do NOT email support.  The best and quickest way is to use the Chess.com Bad Ad Report form.   This form will ensure the correct team sees and addresses your complaint as quickly as possible. 


If you need help taking a screenshot of the ad, look for your device below and follow the instructions:

Android

Hold down at once “Volume Down” and “Power” for 1-2 seconds = The screen flashes white.  Your device captures the entire screen and saves it as a photo

iOS

Hold down “Sleep/Wake” then immediately press and release “Volume Up” = the screen flashes white. Your device captures the entire screen and saves it as a photo

MacBook

Hold down “Command” and “Shift” and press #3 = Your Mac captures the entire screen and saves it as a file on the desktop.  The file name will look like “Screen shot 2023-06-05 at 07.45.00 AM.png”

Windows

Hold down the "Windows Key" and "Shift", and press “S” = use your mouse to draw a rectangle in order to specify what to capture.  Windows then copies it to the clipboard where you can paste it to a document or save as an image. 

Google Chromebook

Hold down “Ctrl” and "Shift" and press the "Show Windows" key = Your Chrome OS device captures the entire screen and saves it as a file into your Downloads folder.

Or Hold down “CTRL” and "Shift" and press “F5”



If you need help finding the click-thru URL, you have a few options on how to capture it. It should look something like this: https://www.test-iq.org/?gclid=EAIaIQobChMIk6-J3b-s_wIV8ZYnAh2vzw2GEAEYASAAEgKVfvD_BwE

  1. Right click on the ad and click “Copy Link Address” where you can then paste the link in the chess.com Bad Ads Report form

  1. Click on the ad and copy the URL of the landing page that it directs you to.  It will be located in the address bar of the web page.



If the information in this article is out of date, incorrect, or unclear, please let us know!

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