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I bought my subscription through iTunes or the Apple App Store. How can I get a refund?
I bought my subscription through iTunes or the Apple App Store. How can I get a refund?
Updated over 3 weeks ago

Unfortunately, due to the way Apple handles purchases, it is not possible for Chess.com to provide a refund for any purchases made through Apple. However, you can request a refund from Apple directly!

Request a refund using any web browser

  • Log in with your Apple ID user name (typically your email address) and password.

  • Select the drop-down 'I'd like to…'

  • Choose 'Request a refund' from the drop-down menu.

  • Select Chess.com from the list of apps.

  • Choose 'I didn't mean to buy this' or 'I didn't intend to renew my subscription(s)' from the drop-down menu.

  • Follow the prompt to submit the problem.

Request a refund through iTunes on Mac or PC

  • Launch iTunes on either your Mac or Windows PC.

  • Click 'Account.'

  • Sign in with your Apple ID and password.

  • Click 'See All' under your 'Purchase History.'

  • Find the Chess.com app, and click 'More.' If you don't see the Chess app, you'll need to choose your date range from the drop-down under 'Purchase History.'

  • After you click 'More', click 'Report a Problem' below the app name.

  • Click 'Choose Problem' and select your problem from the menu.

  • Follow the prompt to submit the problem.

Regardless of how you submit your request, you should hear back from Apple within a few days to a week. They will notify you if your refund is approved.

📝 It is completely up to Apple whether they choose to give the refund or not, and Chess.com cannot influence the decision.

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