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Welcome to Chess.com Support

Search results for:billing

What are your payment policies (refunds, services, currency, etc.)?
Learn Chess.com’s payment policies and how to get assistance with your billing inquiries… Type 'I have a billing inquiry' in the text box… Select 'Yes, I’d like to reach the Billing Team,' and add details about your inquiry
How can I update my credit card information on Chess.com?
Learn how to update your billing info or switch your payment method to avoid interruptions to your Premium membership… Enter your new billing details in the appropriate fields, and click 'Update Your Payment Info' when you're
How do I see my purchase history?
Scroll to the ‘Billing History’ section and click ‘Show Billing History’ to see a detailed list of all
How can I get a refund for my Chess.com membership?
Type 'I want a refund' in the text box and follow the prompts to reach our Billing team for help
How can I cancel my membership?
Your membership will stay active until the end of your current billing period, then your account will
How do I manage my settings?
Membership Manage your membership plan, update billing info, and view payment history
Friends & Family Plan FAQ
Your existing plan will be updated, and you'll be billed accordingly
Why did my Puzzle rating change?
entirely new rating system and re-rated every player and puzzle on Chess.com, processing about 17 billion