Payment policies on Chess.com
All first-time credit card and Android subscriptions are given a 30-Day Money Back Guarantee.
Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc).
Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple. Please see https://support.apple.com/en-us/HT202039.
If you’re not satisfied, please contact our Support Team using the button below.
Select 'Get Help,' then choose 'Get More Help.'
Type 'I have a billing inquiry' in the text box.
Select 'Yes, I’d like to reach the Billing Team,' and add details about your inquiry. You’ll then hear from our team with a follow-up!
You can read our full payment policies and subscriber agreement here: Subscriber Agreement