Skip to main content
All CollectionsBilling
What are your payment policies (refunds, services, currency, etc.)?
What are your payment policies (refunds, services, currency, etc.)?
Updated over 2 weeks ago

💡 You can read our full payment policies and subscriber agreement here: Subscriber Agreement

Payment policies

  • All first-time credit card and Android subscriptions are given a 30-Day Money Back Guarantee.

  • Refunds will NOT be given to subscribers who are banned from the site due to violating the Terms and Conditions of site use (abusive behavior, cheating, etc).

  • Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple. Please see https://support.apple.com/en-us/HT202039.

If you are not satisfied, please contact our Support team using the button below, and select 'I Have a Billing or Refund Request' in the help window.

Did this answer your question?