💡 Deleting your account is permanent and cannot be reversed, not even by our staff. Please think carefully before doing so. If you only wish to close your account rather than permanently delete it, check out this article: How do I close my account?
What account data does Chess.com store?
You can view all the account data that Chess.com stores by going to https://www.chess.com/my-data and signing in with your password.
This data consists of personal info that you entered on your settings page, for example, your user IDs, username, and email, as well as mobile device info (stored so we can send notifications to your device) and anti-fraud login info, such as trusted IPs that you connect from.
How to delete your account
If you wish to delete your account and all data completely, you can scroll down to the bottom of the page to the 'Right to be Forgotten' section:
How to delete a closed account
If your account is closed and you'd like to delete it, please contact our Support team for assistance. Here's how to do it:
Click 'Support' in the bottom-left menu on any Chess.com page and select 'Contact Support'
Choose 'Something else' from the self-help options and then click on 'I still need help'
Type 'I want to delete my account' in the text box, select the option 'I want to delete my closed account' from the list and follow the prompts to complete your request.
Deletion process timeline
The deletion will take place after 10 days. If you sign in before the 10 days is up, this will cancel the deletion. All you need to do is simply sign in and it will be canceled.
The deletion will be permanent after 10 days. This can not be undone, even by staff, so please think carefully before deleting your account in this way.
Deleting your account in this way is more than simply closing it. Accounts closed in this way can never be reopened again or recovered.
Important information
Deleting your account in this way will permanently remove your data, except for the data that we need to keep to exercise our legal rights or to comply with a legal obligation. For example, if you have been banned from Chess.com, we keep the minimum necessary information to make sure we enforce our policies and prevent future violations.
Please also note that this will not delete your game records, your comments, or other public posts. However, all of these will be anonymized. If you wish your forum posts, comments or notes to be removed you must log in and remove them yourself before you delete your account.
This will also block your email and any attached social media accounts. This means that any email, Facebook, Google, Apple, or any other service account attached to your Chess.com account can never be used to create another Chess.com account in the future.