If you are interested in canceling your Premium membership instead, click here. For refund requests, click here.
How to close your Chess.com account
Clicking 'Close My Account' will close your account entirely - it is not for just canceling your Premium membership. If you have a Premium membership it will appear on this same page and you will be able to cancel your membership.
To close your account, follow the steps below.
Web
Click on 'Settings' from the menu at the bottom left corner of any page on Chess.com
Select 'Membership / Payment' near the bottom of the settings menu
On your membership management page, click on 'Manage Account' at the top right corner
Enter your password and a captcha under 'Confirm your Identity'
This will show you the option 'Close My Account.' Click on it if you are certain you want to close your account.
Mobile
Tap 'More' in the bottom right of your home screen, then tap 'Settings'
Tap on 'Account' from the settings menu
On your account page, tap on the small text that says 'Tap Here.'
We can help!
We’re very sorry that you wish to leave Chess.com, if there is anything that we can do that would make you want to stay, please contact Support and let us know how we can help before you decide to close your account!
Check out this article to learn more about what data Chess.com stores: GDPR and The Right to be Forgotten. How can I view or delete my account data?