Reporting on Chess.com
Chess.com is full of wonderful people, but like any place on the internet, there are sometimes bad apples. If you come across any of the following, please report them so our team can review and take appropriate action:
Anything lewd, sexually inappropriate, or pornographic—this includes text, images, links, etc.
Anything offensive, threatening, or intentionally discriminatory based on race, gender, sexual orientation, etc.
Anything slanderous, threatening, or malicious toward any user.
Anything considered spam, like links to unapproved commercial websites, etc.
Cheating, stalling in games, quitting games, or sandbagging
Content that clearly violates our community policy.
Behavior that breaks our terms of service.
Illegal content, as applicable in your jurisdiction.
EU users can report illegal content under the EU Digital Services Act.
What not to report
Content you simply disagree with or dislike.
Users you have personal conflicts with, unless they've violated policies.
Content that doesn't clearly violate our guidelines.
Prohibited reporting behaviors
Filing false or baseless reports.
Making retaliatory reports against users who reported you.
Submitting multiple reports about the same issue.
Coordinating with others to mass-report the same content or user.
Consequences of report abuse
If you submit false reports or use the reporting feature inappropriately, we may:
Limit how many reports you can submit.
Give less priority to your future reports.
Restrict your account access.
These measures help us focus on legitimate reports and protect other users from harassment through false reporting
What happens after I report someone?
Reports are processed based on priority, volume of reports, and available resources. Review time depends on the severity of the violation, the number of reports received, available processing resources, and any technical issues or backlogs.
Check out this article for more information about accounts that violate our policies: What happens to accounts that violate community policies?
How to report a member
Web
There are two ways to report someone on the website:
From their profile
Go to the profile of the member you want to report, click the three dots in the top-right corner of their profile, and select 'Report' from the menu.
If the member is not in your friends list and you simply want to block them without submitting a report, you can select 'Block' instead. If they are, make sure to unfriend them first.
A new window will open. Select the reason that best describes your concern, or include a brief explanation in the text box. You'll also have the option to block them here.
Click 'Report' to send your report to our Abuse and Fair Play
From anywhere on the site
Click on the username of the member you want to report from anywhere on the site, click on the three dots under their avatar, and select 'Report' from the menu
If the member is not in your friend list and you would like to block without reporting them, you can select the 'Block' instead. If they are, make sure to unfriend them first.
Same as if reporting from their profile, select the reason that best describes your concern, or include a brief explanation in the text box. You'll also have the option to block them here. Click the 'Report' button when you're done to send your report to our Abuse or Fair Play teams.
Check out this article for more information about blocking a member: How can I block another user?
Mobile
Tap the member's avatar during or after a game to open the options menu. Tap 'Report.'
Select the reason from the list. You can also include a brief explanation of what happened and block the member. When you're ready, tap 'Report' to submit it to our team.
