Support Center
Most Common FAQs
 I won my game, but the rating didn't change. Why not?
 How do I challenge a friend to a game of chess?
 How do I withdraw from a tournament?
 I've repeated a position 3 times, why didn't it automatically draw?
 I can't see the "Computer Chess" board - what's wrong?
 Why are my games on vacation - I don't remember doing that!?
 How do I change my email address for Chess.com?
 Where do I find my Live Chess ratings?
 How do I turn off the Meebo Chat Bar ads off?
 My opponent made an illegal pawn move, is this cheating or a bug?
Frequently Asked Questions
For fastest support, search our huge library of frequently asked questions!
Forum
Get help, share your knowledge, or just come to chat.
Tutorials
Follow step-by-step instructions on how to solve common issues.
Contact Us
If you are unable to get help in the forums or FAQs, then contact our Support Team.
Popular FAQ Articles Views
 What are conditional moves?
50695
 Playing Live Chess on Chess.com
45882
 What do the computer evaluations mean (like +2.25)?
39105
 Vacation Time?? I’m going to be out of town for a while, but I don’t want to lose my games!
37503
 How do I get Member Points?
33438
 How do I close / delete my account?
30025
 What is lag and what are the colored lag indicators in Live Chess?
28907
 How do chess ratings work?
20348
 I'm trying to play chess but I can't see the board!
19432
Popular Tutorial Categories Views
Web Browser Help 14303
Missing Pieces 4373
 Search