How do I close my account?

We're very sorry that you wish to leave Chess.com, if there is anything that we can do that would make you want to stay, please contact support and let us know how we can help before you decide to close your account! 

If you are instead trying to cancel your membership, please see here. If you are wondering about a refund, see here.

However, if you would like to close your account entirely, you can do so by going to settings > all settings, which you can find in the bottom left of the screen anywhere on Chess.com.

From within the settings, select ‘Membership / Payment’ near the bottom 

This will take you to your membership management page. Click on ‘Manage Account’

From here you will be able to choose to close your account after entering your password and a captcha to confirm your identity. 

Please note that clicking ‘close my account’ will completely terminate your account; it is not for just cancelling your premium membership. If you have a premium membership it will appear on this same page, and you will be able to cancel your membership here. 

To learn more about what data Chess.com stores, see here.

Again, we ask that you please contact support with any problems you are having, and see if we can resolve them before you close your account! 

If the information in this article is out of date, incorrect, or unclear, please let us know!