Chess.com

You can easily reach our Support team from any page on Chess.com. We recommend logging into your account first so we can access your account details and provide better support, but if you can’t log in or are locked out, don’t worry, you can still get in touch.

Here’s how to contact Support on both the web and mobile:

Click '<a href="https://www.chess.com/support" rel="nofollow noopener noreferrer" target="_blank">Support</a>' at the bottom left of any Chess.com page, and select 'Contact Support' on the Messenger.

Click ‘Get Started’ in the conversation. You’ll first see an option to find an article in our Help Center that might answer your question, or you can select ‘Get more help’ to type your question and get direct assistance.

Type your message and send it our way. Please be as clear and detailed as possible in your first message so we can help you more accurately!

1. Click '<a href="https://www.chess.com/support" rel="nofollow noopener noreferrer" target="_blank">Support</a>' at the bottom left of any Chess.com page, and select 'Contact Support' on the Messenger.
 
2. Click ‘Get Started’ in the conversation. You’ll first see an option to find an article in our Help Center that might answer your question, or you can select ‘Get more help’ to type your question and get direct assistance.
 
3. Type your message and send it our way. Please be as clear and detailed as possible in your first message so we can help you more accurately!

<img src="https://downloads.intercomcdn.com/i/o/qzot1t7g/1579881951/53860a11e6598dd6b323bdb42afd/Idea.png?expires=1753218000&amp;signature=3f91aa80f1a84f87c7ad87f1fa70beb4ab8ddfaae127615cc1eed0779e659825&amp;req=dSUgH8F2nIhaWPMW3Hu4gfdZ7ZUqAPeDBL%2B4k8Dgv9mjggAiPvNWwO4OBBbI%0A2A%3D%3D%0A" width="25" alt="">On mobile, tap 'More' in the bottom right corner, then scroll down and select 'Support.' From there, follow the same steps as above to contact us.

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Before contacting us, please review our most frequently asked questions:

<a href="https://support.chess.com/article/270-how-do-i-change-my-password">How do I change my password?</a>

<a href="https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues">How do I fix my disconnect/lag issues?</a>

<a href="https://support.chess.com/article/683-what-is-en-passant">What is 'en passant'? It's not an illegal pawn move!</a>

<a href="https://support.chess.com/article/274-why-cant-i-chat-or-post-in-forums">Why can't I chat or post in the forums?</a>

<a href="https://support.chess.com/article/667-im-having-issues-on-my-mobile-app-what-can-i-do">I'm having issues on my Mobile App, what do I do?</a>

<a href="https://support.chess.com/article/209-how-do-i-report-someone">If someone is cheating or being abusive, what can I do?</a>

<a href="https://support.chess.com/article/1781-media-contact">I'm a member of the media, who can I get in contact with?</a>

- <a href="https://support.chess.com/article/270-how-do-i-change-my-password">How do I change my password?</a>
- <a href="https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues">How do I fix my disconnect/lag issues?</a>
- <a href="https://support.chess.com/article/683-what-is-en-passant">What is 'en passant'? It's not an illegal pawn move!</a>
- <a href="https://support.chess.com/article/274-why-cant-i-chat-or-post-in-forums">Why can't I chat or post in the forums?</a>
- <a href="https://support.chess.com/article/667-im-having-issues-on-my-mobile-app-what-can-i-do">I'm having issues on my Mobile App, what do I do?</a>
- <a href="https://support.chess.com/article/209-how-do-i-report-someone">If someone is cheating or being abusive, what can I do?</a>
- <a href="https://support.chess.com/article/1781-media-contact">I'm a member of the media, who can I get in contact with?</a>

Learn how to contact our Support team on the Chess.com website and mobile apps!

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