Contact the Chess.com Support team
You can easily reach our Support team for immediate assistance. Logging into your account before contacting us helps us access your account details and provide better support. However, if you're unable to log in or have been locked out, you can still get in touch. Here's how:
Web
Click 'Support' at the bottom left of any Chess.com page.
Use the 'Search for Help' text box to look for solutions in our Help Center or select 'Contact Support' to start a conversation.
Pick from common questions and follow the guided workflow. If your issue isn’t listed, click 'Something else.'
Here you can either look for the article that might answer your question or select 'I still need help' to type your question directly and receive assistance.
Mobile
Tap 'More' at the bottom right corner of your screen and scroll down to find the 'Help' option.
Tap on 'Help' to find your answer in our Support articles or use 'Contact Support' to start a conversation.
Pick from common questions and follow the guided workflow. If your issue isn’t listed, click 'Something else.'
Here you can either look for the article that might answer your question or select 'I still need help' to type your question directly and receive assistance.
Common FAQs
Before contacting us, please review our most frequently asked questions: