Chess.com

Learn how the Glicko system works, including rating deviation and what factors influence your rating changes after each game!

How do ratings work on Chess.com?

Why are there different ratings in live chess?

Learn how to customize the rating range of members you get paired with and how to hide it during gameplay.

How can I disable the rating range on Chess.com?

The game ended and my rating didn't change at all. Why?

Wondering how many points you gain or lose in a game on Chess.com? Learn how rating adjustment works in Live and Daily Chess.

How many points do I get for winning? How do I know?

Earn league points by winning or drawing rated games and reach the top of your division to advance through the eight leagues on Chess.com!

What is the Players League?

Find out what it takes to earn league points after your games! Not all games count, so check the requirements here!

I just won a game. Why didn't I get any league trophies?

Learn how to view Chess.com leaderboards by game type, and why your ranking or percentile may not be showing.

What are leaderboards?

Discover how to view a detailed performance breakdown for any chess time control or variant on both the Chess.com website and mobile apps.

What does my Stats page show?

How can I reset my stats?

Learn how to read your opening stats and see which chess openings help you win or lead to mistakes.

How can I see my opening stats?

Learn what percentile means on Chess.com, how it reflects your rating, and where to find your percentile for each game type.

What does 'percentile' mean?

Learn how Chess.com calculates average time per move in Daily games and understand the formula behind it!

How is average time per move calculated?

What is my best win? How is it measured?

Learn how ratings, leaderboards, leagues, and your Stats page work.

Ratings & Stats

Contact Us

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/458099/db952d0a51264575bad16d55/d73701f18983e1eaf8c0a08be9d962e8.png)